jose iduma

I am a highly skilled Technical and Customer Support Specialist with extensive experience in platforms such as Zendesk, Freshdesk, and Intercom. My proficiency in both English and Spanish allows me to effectively communicate with diverse clients, ensuring their needs are met with professionalism and care. I have a proven track record of managing and mentoring teams, focusing on problem-solving and customer satisfaction, which has consistently resulted in high customer satisfaction scores.

Throughout my career, I have excelled in high-pressure environments, delivering results that align with company values. My role as a Customer Success Agent at ClickFunnels and Voomly involved providing personalized assistance to high-profile clients, where I maintained a 99% CSAT score. I have also contributed to the Educational Department by creating and updating knowledge bases, showcasing my commitment to continuous improvement and team development.

In addition to my technical skills, I bring a proactive and adaptable approach to every task. My experience as a bilingual moderator in the online poker community has honed my ability to analyze data and provide actionable feedback, further enhancing my problem-solving capabilities. I thrive in collaborative settings and am dedicated to fostering a customer-first culture in every organization I am part of.