Serge Rodrigue Nyamsi

I am a bilingual IT support specialist with over three years of experience in client support, service desk operations, and technical troubleshooting. I consistently deliver measurable improvements in quality and efficiency, documenting solutions and managing service tickets to meet SLAs.

I have provided tier 1 and tier 2 support for large user bases, monitored networks with Auvik and LogicMonitor, and offered both remote and on-site troubleshooting to maintain uptime and client satisfaction. I have also contributed to knowledge sharing and process improvements that increased documentation effectiveness.

My background includes project management experience coordinating roadmaps and stakeholder communication, a master’s degree in environmental science and engineering, and formal IT and cybersecurity training. I am detail-oriented, client-focused, and eager to apply my bilingual communication skills in a collaborative technical environment.