Ethan Lowe

I am a bilingual IT professional with hands-on helpdesk experience and a strong record of delivering exceptional customer service. I resolve Level 1 technical issues efficiently via phone, chat, and remote tools while maintaining clear documentation.

At the City of Guelph, I handled 50–100 support tickets weekly using Cherwell, improved resolution efficiency, and supported SharePoint migration and WordPress site maintenance. I prioritize tasks independently and escalate complex issues appropriately.

Previously, I supported logistical operations, inventory control, and team collaboration at Aurex Relocations, demonstrating reliability in fast-paced, physical environments. I bring strong communication, multitasking, and problem-solving skills to every role.

I am completing a B.Sc. Honours in Computer Science with a minor in User Experience Design and seek a Technology Service Desk Analyst role where I can apply technical troubleshooting, bilingual support, and a customer-first approach to improve user experience.