At Manulife Global, I answered customer inquiries about accounts, applications, and service issues, helping clients use online features and self-service workflows. I increased successful self-service completion by approximately 20%.
At NTT DATA, I provided French and English support for application, account, and service inquiries. I resolved issues within my support scope and escalated complex problems to specialist teams.
At Soroc Technology, I supported more than 500 users across enterprise applications and investigated recurring software, authentication, and environment issues. My work with infrastructure, application, and engineering teams helped reduce repeat incidents, ticket backlog, and average resolution time.
At Equinix, I supported enterprise digital services clients and helped resolve complex issues with operations, technical, billing, and account teams. I also coached new support analysts and contributed knowledge-base articles and support references.
