Open to opportunities

Ali Abdulle

@aliabdulle

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Bilingual IT specialist with expertise in cloud solutions and security.

Canada

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What I'm looking for

I am looking for a role that values innovation, collaboration, and professional growth.

I am a dedicated Information Technology Specialist with extensive experience in cloud solutions, particularly in Microsoft Azure and PKI systems. My career has been marked by a commitment to improving operational efficiency and enhancing customer satisfaction through innovative technical solutions. At DiverTek Solutions, I successfully reduced ticket resolution times by 30% and improved SLA compliance rates from 82% to 96% within six months.

With a strong educational background, including a Cyber Security Specialist Diploma and a Bachelor of Science with Honours, I have developed a robust skill set that includes identity and access management, technical support, and project management. My certifications in Agile Foundations and Change Management further complement my technical expertise, allowing me to lead teams effectively and adapt to changing work environments.

Throughout my career, I have demonstrated my ability to collaborate with cross-functional teams, providing bilingual support and training to enhance user experiences. I am passionate about leveraging technology to drive business success and am eager to contribute my skills to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Information Technology Specialist

Current

DiverTek Solutions

Feb 2021 - Present (4 years 6 months)

Provided bilingual technical assistance and training, optimizing support systems and reducing ticket resolution time by 30%. Implemented a new RMM system, decreasing major incidents by 20%, and created Power BI reports to improve SLA compliance from 82% to 96%.

Freshdesk Power BI PowerShell PKI IAM CCM Mercury Active Directory OTRS Windows Remote Assistance

Senior Information Technology Specialist

Innovation Science and Economic Development Canada (ISED)

Oct 2020 - Jan 2021 (3 months)

Monitored and analyzed network management systems, providing expertise for PKI solutions and security components. Collaborated on PKI-related requests, performed device testing, and contributed to IT security deliverables and disaster recovery plans.

PKI Active Directory Heat PowerShell IAM CCM Mercury Entrust

Bilingual Senior Analyst– Azure Administrator

Transport Canada (TC)

Aug 2016 - Oct 2020 (4 years 2 months)

Provided bilingual technical support, including design and maintenance of PKI solutions and cloud infrastructure on AWS. Managed GCSRA accounts, conducted PKI authentication data transfers, and ensured secure connectivity via VPN.

AWS PKI Active Directory PowerShell Entrust IAM CCM Mercury Tivoli Oracle

Access Control–Identity and Access Management Level III

Transport Canada (TC)

Feb 2016 - Jul 2016 (5 months)

Supported the Technology and Information Management Services Directorate in maintaining and monitoring corporate IT services. Provided technical and administrative support for PKI solutions, including implementing Entrust tokens and performing device testing.

PKI Entrust Active Directory Tivoli CCM Mercury

Bilingual Customer Services

3R Canada Group

May 2015 - Jan 2016 (8 months)

Responded to customer inquiries and resolved complaints in both English and French via phone and email. Provided timely and accurate customer support, troubleshooting basic issues, and maintaining detailed customer records.

Customer Service Zendesk Salesforce Technical assistance Account Management Order Processing Translation

Bilingual Retail Service Representative

Stanley Black and Decker

Mar 2003 - May 2011 (8 years 2 months)

Developed marketing plans and proposed promotional schemes on a regional store-by-store basis. Maintained high quality control by managing stock movement and conceptualized display ideas.

Marketing Planning Quality Control Stock Management Sales Analysis MS Excel

Education

Degrees, certifications, and relevant coursework

Herzing College

Diploma with Honours, Cyber Security Specialist

Grade: Honours

Completed a comprehensive program focused on cybersecurity, gaining expertise in various aspects of digital security. Graduated with honors, demonstrating strong academic performance and a deep understanding of the field.

York University

Bachelor of Science with Honours, Science

Grade: Honours

Pursued a Bachelor of Science degree, achieving honors recognition for academic excellence. Developed a strong foundation in scientific principles and research methodologies.