Serenity Rivera

I am a skilled and dedicated Access Associate Senior with experience in Women’s Health. I manage patient scheduling, streamline clinic operations, and meticulously coordinate appointments to ensure seamless patient flow and exceptional care.

At University of Virginia Medical Center, I play a vital role in patient care by managing scheduling, working with insurance verification, and handling financial processes. I bring strong attention to detail and customer service experience, including working in a high volume call center and taking patient phone calls, while supporting multiple clinics within a women’s department.

Before that, as an Arby's Crew member, I delivered hospitality, handled cash and registers, served hot/fresh quality product, and followed food and personal safety procedures. I’m committed to enhancing patient experience through efficient administrative support, consistent performance, and prompt, reliable attendance.