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Serena McIver

@serenamciver

Senior Benefits Consultant at Paycor administering leave and disability programs and managing vendor performance for employer clients.

United States

Message

At Paycor, I administer health, welfare, leave, and disability programs for employer clients, managing vendor service delivery and resolving complex leave cases. I partner with HR Operations, Payroll, and Legal teams to support compliant administration across multi-state and multi-entity environments.

Previously, as a Benefits Implementation Consultant at ADP, I managed benefits implementation and administration for employer clients on ADP Workforce Now. I also led annual enrollment setup and testing, mentored junior consultants, and contributed to process improvements and training materials.

Experience

Work history, roles, and key accomplishments

Current

Senior Benefits Consultant

Current

Paycor

Jan 2022 - Present (4 years 9 months)

Administer and improve health, welfare, leave, and disability benefit programs for 30-45 mid-to-large employer clients. Serve as primary contact for third-party vendors, lead annual enrollment, and ensure compliance with ERISA, ACA, FMLA, ADA, HIPAA, and COBRA.

Benefits Implementation Consultant

ADP

Jan 2016 - Dec 2022 (6 years 11 months)

Managed benefits implementation and administration for 112 employer clients on ADP Workforce Now, including health and welfare plans, leave programs, FSA/HSA, COBRA, and disability coverage. Served as primary vendor liaison, led annual enrollment, and maintained 100% client satisfaction scores.

Benefits Implementation ADP Workforce Health And Welfare Plans Leave Programs HSA FSA COBRA Disability Coverage Vendor Management Annual Enrollment FMLA ADA State Leaves Pay Continuation Customer Satisfaction Mentorship Process Improvement

Health Benefits Representative

Teleperformance / Blue Cross Blue Shield

Jan 2013 - Dec 2016 (3 years 11 months)

Administered health and welfare benefit plans for individual and group employer populations, handling complex inquiries on plan provisions, leave eligibility, COBRA, claims adjudication, and regulatory compliance.

Health Benefits Administration Plan Provisions Leave Eligibility COBRA Claims Adjudication ERISA Compliance Employee Communication