AHMET MENGİR
@ahmetmengr
Customer Service Representative and Crypto Operations Specialist focused on loyalty through analytical problem-solving.
TurkeyWhat I'm looking for
I’m a customer service professional who builds lasting satisfaction through active listening, strong written communication, and service-oriented behaviors. I bring analytical problem-solving to customer interactions—breaking down issues, using structured test approaches, and delivering customized solutions to increase trust and loyalty.
Across customer support, technical support, and cryptocurrency operations, I’ve handled day-to-day operational responsibilities, monitored systems, troubleshot errors quickly, and managed sensitive cases with fraud and compliance teams (including AML-related requirements). I’m motivated to keep improving—seeking a challenging, rewarding role where creativity and performance are recognized, and where I can deliver quality support while contributing to team goals.
Experience
Work history, roles, and key accomplishments
Crypto Operation Specialist
BtcTurk
May 2024 - Sep 2024 (4 months)
Provided customer support for cryptocurrency app users and collaborated with fraud and compliance teams to resolve customer issues. Explained cryptocurrency regulations to users and supported operations until a cyber-attack resulted in global operation closure and team resignation.
Support Specialist (Fraud)
Papara
Jan 2023 - Dec 2023 (11 months)
Resolved customer issues on the app by breaking down problems, using test scripts, and asking probing questions. Collaborated with fraud and compliance teams to clear special cases and AML-related account details, and provided feedback to product and engineering for improvements.
Translator & Operation Specialist
ISS Facility Services
Jan 2021 - Jul 2022 (1 year 6 months)
Provided orientation and technical support for foreign residents in a building project and supported day-to-day operations. Managed payment processing and client data requirements, and organized care benefit activities to help maintain resident satisfaction.
Education
Degrees, certifications, and relevant coursework
Mimar Sinan Fine Arts University
Master of Architecture, Architecture
Studied a Master of Architecture program at Mimar Sinan Fine Arts University.
Mimar Sinan Fine Arts University
Bachelor of Architecture, Architecture
Studied for a Bachelor of Architecture at Mimar Sinan Fine Arts University.
İstanbul Medipol University
Attended İstanbul Medipol University; the specific degree and field are not clearly stated in the provided text.
Availability
Location
TurkeyAuthorized to work in
Job categories
Skills
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