Joseph Vench Bertiz
@sephbertiz
Hospitality-focused customer support specialist with barista and hospitality training.
PhilippinesWhat I'm looking for
I am a hospitality-focused customer support specialist with hands-on experience in hotel OJT, cruise ship immersion, barista NCII certification, and call-center roles supporting healthcare and telecommunications accounts. I combine front-line service experience as a cashier, barista, and hotel trainee with documented customer satisfaction and quality-assurance achievements.
I bring practical computer skills (MS Word, PowerPoint), multilingual communication in English, Tagalog and Bicol, and formal training in sanitation and equipment handling. I am results-oriented, having earned certificates for CSAT Master and QA Champion while aiming to grow in guest services and customer support roles.
Experience
Work history, roles, and key accomplishments
Customer Support Representative Trainee
Alorica Teleservices
Nov 2025 - Dec 2025 (1 month)
Trained as a customer support representative for the T-Mobile telecommunications account, handling customer inquiries and support tasks from November 3 to December 9, 2025.
Customer Support Representative
Foundever Philippines
May 2025 - Oct 2025 (5 months)
Served as a call center agent on the Abbott Diabetes Care healthcare account, handling inbound customer inquiries and achieving CSAT and QA recognition between May 5 and October 10, 2025.
Barista Trainee
National Institute for Technical and Vocational Careers Inc.
Oct 2024 - Nov 2024 (1 month)
Completed NC II Barista training covering espresso preparation, beverage service, and equipment sanitation from October 23 to November 19, 2024, earning TESDA National Certificate II.
On-the-Job Trainee
The Blu Hotel
Mar 2024 - May 2024 (2 months)
Undertook on-the-job training in hotel operations at The Blu Hotel, Tabaco City, supporting front-desk and hospitality functions from March to May 2024.
Hospitality Trainee
2GO
May 2023 - Jun 2023 (1 month)
Completed hospitality training aboard a 2GO cruise ship between Manila and Cebu, gaining hands-on experience in guest service and onboard operations (May 27–June 3, 2023).
Online Booker
C. Bragais Liner
Apr 2019 - May 2019 (1 month)
Managed online bookings and reservations for bus line services, ensuring accurate passenger records and timely confirmations during 2019 part-time role.
Education
Degrees, certifications, and relevant coursework
University of Santo Tomas - Legazpi
Bachelor of Science in Hospitality Management, Hospitality Management
2019 - 2024
Activities and societies: 2GO cruise ship immersion (May–June 2023); On-the-Job Training at The Blu Hotel (Mar–May 2024); Certificate of Accomplishment – 2GO Travel (2023)
Completed Bachelor of Science in Hospitality Management at University of Santo Tomas - Legazpi from 2019 to 2024.
San Beda College
Bachelor of Science in Accountancy, Accountancy
2017 - 2018
Pursued Bachelor of Science in Accountancy at San Beda College from 2017 to 2018.
Tabaco National High School
High School Diploma, Secondary Education
2012 - 2016
Completed secondary education at Tabaco National High School from 2012 to 2016.
Sunshine International School
Elementary, Elementary Education
2006 - 2012
Activities and societies: Honor Roll 2007–2011; Certificate of Recognition, School of Arts recital (2010)
Completed elementary education at Sunshine International School from 2006 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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