Open to opportunities

selumun Ikyoon

@selumunikyoon

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Hospitality professional focused on guest relations, front desk operations, and reservations coordination.

Nigeria

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What I'm looking for

I’m looking for a hospitality role where I can use my guest relations and front desk strengths—especially in Reservations or Marketing—within a customer-first environment. I want opportunities to grow, improve processes, and deliver consistently exceptional service.

I’m a dedicated and customer-focused hospitality professional with experience in guest relations, customer service, and front office operations within the hospitality industry. I welcome and attend to guests, manage service requests, and ensure an excellent guest experience through clear communication and careful attention to detail.

In my hostess roles, I coordinate seating arrangements and manage guest flow during peak periods. I assist with inquiries, reservations, and service requests, and I handle guest complaints professionally by providing prompt resolutions.

I also bring hands-on experience in customer-facing service and administration—from handling customer inquiries and complaints for MultiChoice (DStv/GOTv) customers, to providing administrative and executive support as a personal assistant. This background strengthens how I organize, prioritize, and support teams while staying calm under pressure.

Right now, I’m pursuing further growth while building brand impact as a Business Owner & Brand Manager. I develop and implement marketing strategies, coordinate social media campaigns and promotional activities, and manage customer relationships and inquiries—so I can contribute to reservations, front desk, or marketing teams with consistency and care.

Experience

Work history, roles, and key accomplishments

Current

Hostess

Current

Eko Hotels & Suites

Jan 2024 - Present (2 years 6 months)

Welcome and attend to guests, assist with inquiries and reservations, and coordinate guest flow during peak periods. Handle guest complaints professionally and support promotions, events, and front-of-house service delivery.

Guest Relations Customer Service Reservation Coordination Front Desk Operations Phone and Email Etiquette Conflict Resolution Administrative Support

Current

Business Owner & Brand Manager

Current

Luxhuesbysel Afroluxeby sel

Jan 2021 - Present (5 years 6 months)

Developed and implemented marketing strategies, managed customer relationships, and coordinated social media campaigns and promotional activities for the business.

Marketing Strategy Brand Promotion Social Media Marketing Customer Relationship Management Business Operations Social Media Campaigns Meta Business Suite Canva Hootsuite Google Workspace

Customer Service Representative

Outcess Solutions

Jan 2018 - Jan 2020 (2 years)

Handled customer inquiries and complaints via calls, emails, and chats, including support for MultiChoice (DStv/GOTv) customers. Resolved billing, technical, and subscription issues to ensure customer satisfaction and retention.

Customer Support Complaint Resolution Subscriptions Customer Retention Problem Solving CRM Systems

Personal Assistant

Lionsun Consulting

Jan 2015 - Jan 2018 (3 years)

Provided administrative and executive support to the CEO, including managing schedules, appointments, correspondence, and meetings. Organized documents and coordinated travel arrangements and events.

Executive Support Schedule Management Appointment Coordination Correspondence Management Document Coordination Travel Arrangements Administrative Support

Administrative Assistant

Golden Touch

Jan 2014 - Jan 2015 (1 year)

Performed general administrative tasks, managed filing and documentation, and supported daily office activities. Supported team operations through data entry and documentation.

Administrative Support Filing Documentation Data Entry Office Operations Team Support Attention To Detail