I seek customer-centric roles in any industry or events where I can manage escalations, improve service flows, mentor teams, and grow into leadership with opportunities for professional development.
JA
Open to opportunities
Juliana Alikeh
@julianaalikeh
Customer experience specialist with 5+ years in hospitality, skilled in escalations and multichannel support.
NigeriaWhat I'm looking for
I am a customer experience specialist with over five years supporting guests across hospitality and events, focused on delivering calm, professional service in high-volume settings. I consistently resolve issues quickly, manage escalations, and follow through to ensure smooth customer journeys.
My background includes guest relations, event assistance, waitstaff duties, and multichannel customer service roles where I collaborated with internal teams to maintain service quality and relay feedback for improvement.
I hold a Bachelor of Education (Economics), a Customer Support certification, completed Jobberman soft skills training, and am pursuing Project Management certification. I bring empathy, cultural sensitivity, and technical troubleshooting skills to roles that prioritize excellent service.
Experience
Work history, roles, and key accomplishments
GD
Guest Relations Officer
Ga'za by Dino
Feb 2025 - Oct 2025 (8 months)
Managed guest inquiries and resolved concerns across calls, messages, and face-to-face interactions, improving service continuity and follow-through. Collaborated with internal teams to maintain service quality and prevent recurring issues.
CC
Waitress
Club Plan B by Carabana
Aug 2023 - Dec 2024 (1 year 4 months)
Delivered fast-paced table service while maintaining accuracy and professionalism, addressed customer concerns calmly and provided rapid solutions to preserve service flow. Maintained organized service areas to support positive customer experiences.
BL
Customer Service Representative
Base Lagos
Jan 2020 - Dec 2023 (3 years 11 months)
Managed daily customer interactions across multiple channels, handled complaints professionally for timely resolution, and relayed feedback to management to improve service flow.
EH
Hostess / Event Assistant
Event Hospitality
Jan 2022 - Dec 2022 (11 months)
Welcomed and guided attendees at high-attention events, provided directions and information, and supported event teams to deliver seamless customer experiences.
Education
Degrees, certifications, and relevant coursework
UHUniversity of Port Harcourt
Bachelor of Education, Economics
Completed a Bachelor of Education in Economics focusing on pedagogical and economic principles.
JO
Jobberman
Certificate, Customer Support
Completed a Customer Support Certification through Jobberman's training program.
JP
Jobberman Soft Skills Program
Certificate, Soft Skills
Completed a soft skills program focused on communication, professionalism, and customer-facing competencies.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
Job categories
Customer Experience SpecialistGuest Relations HostCustomer Service RepresentativeEvent CoordinatorCustomer Success SpecialistLead Hospitality ManagerCustomer Service SpecialistCustomer Experience RepresentativeCustomer Engagement SpecialistCustomer Experience ConsultantCustomer Experience ManagerCustomer Experience Coordinator
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