Open to opportunities

Theresa Agbokha

@theresaagbokha

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Hospitality front office professional delivering seamless guest service and reservation support.

Nigeria

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What I'm looking for

I’m seeking a remote or international hospitality/customer service opportunity where I can deliver seamless guest support. I’ll bring strong communication, organization, and customer service to reservations, front desk operations, and complaint resolution.

I’m a detail-oriented hospitality professional with over 6 years of experience in front office operations, guest relations, and hotel administration across multiple properties in Nigeria. I manage reservations, complete accurate guest check-in/check-out, and resolve concerns promptly to maintain a seamless guest experience.

I coordinate with housekeeping and other departments, handle telephone and email enquiries, and support daily front office administration, including cash handling and POS operations. I’m comfortable working with hotel management systems (Opera, Mandux, Hotel Man, Biz Edge, Mx Plan) and I’m seeking a remote or international hospitality/customer service opportunity where my communication and organizational skills can help guests feel fully supported.

Experience

Work history, roles, and key accomplishments

Receptionist

Bon Hotel

Dec 2024 - Jun 2026 (1 year 6 months)

Welcomed guests professionally and completed accurate check-in/check-out procedures. Managed reservations and guest records in hotel PMS software, coordinated with housekeeping, and processed payments while maintaining front office records.

Guest Check in Check out Front Office Guest Relations Reservation Management Cash Handling Payment Processing Coordination

Receptionist

Hampton Towers and Spa

Nov 2023 - Nov 2024 (1 year)

Managed daily front desk operations, including reservations support and room allocation. Handled guest requests and complaints, maintained guest information, and produced daily reports.

Front Desk Operations Guest Check in Check out Guest Relations Reservation Management Customer Service Complaint Resolution

Assistant Accountant

520 Hotels

Dec 2022 - Nov 2023 (11 months)

Assisted with daily financial transactions, guest payment processing, and maintaining accurate financial records. Supported accounting administration tasks and prepared daily financial reports and reconciliations.

Financial Transactions Payment Processing Financial Record Keeping Administrative Support Daily Financial Reports Reconciliations Documentation

Receptionist

Gnl Hotel

Jan 2022 - Dec 2022 (11 months)

Handled efficient guest check-in and check-out and answered telephone calls to route enquiries appropriately. Assisted with reservations and front office administration while delivering customer service professionally.

Guest Check in Check out Telephone Guest Relations Customer Service Complaint Handling Reservation Management Front Office Administration

Waitress

Presto Hotel

Jan 2020 - Jun 2021 (1 year 5 months)

Provided professional food and beverage service and supported guests with menu recommendations. Took orders, processed customer payments, maintained dining area cleanliness, and ensured prompt, courteous service.

Food Service Customer Service Menu Recommendations Order Taking Payment Processing Cash Handling Customer Experience