Looking for a job

Samuel Amankwah-Darkwah

@samuelamankwah-darkw

Message

I deliver customer service, insurance support, sales, and client relationship results.

Ghana

Message

What I'm looking for

I'm seeking a dynamic customer service environment where I can apply my communication, CRM, client relationship, administrative, and problem-solving experience.

I'm currently a Junior Associate at Sica Insurance and Financial Services, where I generate leads, prepare quotes, process insurance applications and renewals, and support clients with coverage, billing, and claims.

Previously at Concentrix Ghana, I managed more than 90 daily customer interactions across calls, emails, and chats while maintaining a 95% resolution rate and 98% data-entry accuracy. I used CRM systems and customer data to resolve escalated complaints, helping improve satisfaction scores by 35%.

I've also exceeded sales targets as a Relationship Officer, supported financial reporting and payment reconciliation at Tain District Hospital, and managed daily operations and distribution logistics at Rijumin Ventures. I bring practical experience in customer relationships, financial administration, communication, and multitasking to dynamic service environments.

Experience

Work history, roles, and key accomplishments

Current

Junior Associate

Current

Sica Insurance and Financial Services Ltd

Mar 2026 - Present (7 months)

Generate leads, prepare quotes, and present options to prospective clients. Process insurance applications, respond to client inquiries, and reconcile billing discrepancies.

Lead Generation Insurance Customer Service Billing Reconciliations

Customer Service Associate

Concentrix Ghana Ltd

Jun 2023 - Sep 2025 (2 years 3 months)

Managed 90+ daily inbound/outbound calls, emails, and chats with a 95% resolution rate. Digitally processed customer requests using CRM systems, ensuring 98% accuracy in data entry.

CRM Customer Service Data Entry Communication Skills Problem Solving

Relationship Officer

Sinapi Aba Savings and Loans Ltd

Aug 2022 - Feb 2023 (6 months)

Generated new customer leads through multichannel outreach, expanding client base by 5%. Achieved 104% of monthly sales targets through proactive business development.

Sales Business Development Customer Relationship Management Cross Selling

Account Assistant

Tain District Hospital

Sep 2021 - Jul 2022 (10 months)

Processed patient payments and bank deposits worth GHC150,000+ monthly. Prepared departmental financial reports using Excel, reducing reconciliation errors by 25%.

Financial Reporting Excel Data Entry Reconciliations Accounting

Assistant Manager

Rijumin Ventures

Sep 2014 - Aug 2018 (3 years 11 months)

Managed day-to-day operations and end-to-end logistics for product distribution to 15+ clients. Grew social media engagement by 40% by acquiring 15+ new monthly customers.

Operations Management Logistics Social Media Customer Acquisition