Open to opportunities

Selena Paul

@selenapaul

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Dynamic leader with 8+ years in project and programme management.

United Kingdom

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What I'm looking for

Seeking a role that leverages my expertise in programme management to drive business growth and promote equity, within a collaborative and innovative environment.

Dynamic and results-driven leader with over 8 years of extensive experience in project and programme management, strategic planning, and relationship development. Proven ability to lead and collaborate with diverse teams, ensuring efficient stakeholder engagement at all levels. Adept at driving customer satisfaction and business growth through effective communication and relationship management. Demonstrates a strong passion for promoting equitable access to essential opportunities and resources, consistently integrating this commitment into both professional and personal endeavours. Recognised for being an organised, proactive self-starter who excels in dynamic environments.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Hive Learning

Dec 2023 - Feb 2024 (2 months)

Led customer onboarding and ensured clients achieved their objectives through effective communication and relationship management. Managed delivery processes, identified growth opportunities, and implemented recovery plans for at-risk customers.

Customer Onboarding Relationship Management Data Analysis Client Engagement Strategic Planning Communication Problem Solving Project Management Conflict Resolution Innovation

Senior Customer Engagement Manager

findhelp

Nov 2021 - Jan 2024 (2 years 2 months)

Led the Go to Market Team for innovative product features, managed community engagement for major accounts, and promoted SaaS platform adoption among nonprofits. Provided project management consultation and monitored performance indicators.

Project Management Community Engagement SaaS Monitoring Consultation Relationship Management Technical Troubleshooting API Integration Performance Metrics

Assistant Director of Programming

Code2College

Mar 2021 - Nov 2021 (8 months)

Led project management for key initiatives aimed at empowering young Black and Latina women. Developed strategic plans for mentorship programs and successfully hosted a podcast, demonstrating leadership and content expertise.

Project Management Strategic Planning Mentorship Podcast Production Leadership Community Engagement Program Development Content Creation Event Planning Communication

Experience Specialist

Communities in Schools of Central Texas

May 2020 - Jun 2021 (1 year 1 month)

Designed and implemented strategies for member consultations, coaching site supervisors, and providing resources for growth. Focused on conflict resolution and member development.

Coaching Conflict Resolution Consultation Resource Management Implementation Strategy Communication Problem Solving Training Mentoring

Program Coordinator

Urban Alliance

Sep 2018 - May 2020 (1 year 8 months)

Managed corporate job partnerships and facilitated workforce readiness training programs. Ensured successful internship experiences and provided ongoing support to interns and job sites.

Program Management Partnership Management Facilitation Communication Event Planning Mentoring Resource Allocation Community Engagement

Youth Development Facilitator

Peace Corps

Aug 2017 - May 2018 (9 months)

Trained local teachers and developed life skills curriculum for youth. Focused on enhancing educational outcomes and community engagement.

Curriculum Development Training Community Engagement Youth Development Communication Leadership Mentoring

Civic Scholars Coordinator

University of Miami

Aug 2016 - Jul 2017 (11 months)

Advised students on program requirements and promoted civic engagement initiatives. Established partnerships with academic programs to enhance student experiences.

Partnership Development Communication Event Coordination Strategic Planning Leadership Community Outreach

Education

Degrees, certifications, and relevant coursework

Project Management Institute (PMI)

Project Management Professional, Project Management

2023 -

Project Management Professional certification, focusing on project and program management, strategic planning, and relationship development. This certification enhances leadership skills and stakeholder engagement capabilities.

University of Miami

Master of Science in Education, Community and Social Change , Community Psychology

2016 - 2018

Master of Science in Education, focusing on Community and Social Change. This program emphasizes equitable access to essential opportunities and resources, integrating a commitment to social justice into professional and personal endeavors.

Saint Louis University

Bachelor of Arts, Psychology

2012 - 2016

Bachelor of Arts in Psychology with a minor in Women’s and Gender Studies. The program provided a comprehensive understanding of psychological principles and gender issues, preparing graduates for diverse career paths.