Looking for a job

Andrew Smith

@andrewsmith2

Message

I build accessible digital learning content and AI-enabled programmes that turn complex ideas into clear outcomes.

United Kingdom

Message

What I'm looking for

I'm looking to bring tech-driven efficiency, curiosity, and compelling storytelling into business development, turning complex information into persuasive content while supporting Catch22's 3Ps mission.

At Catch22, I deliver nationwide digital learning programmes, guiding more than 1,000 learners to completion and creating accessible content that has achieved participant recommendation rates above 95%. I also led the AIRS project, developing AI-driven educational solutions that contributed to my DigiLeaders AI Expert of the Year finalist recognition.

I've improved delivery through data, stakeholder collaboration, and practical coaching—from increasing job placements to 48% against a 30% target to leading a Salesforce integration that reduced case-resolution times by 25%. I enjoy turning complex information into engaging narratives and building mission-driven services that meet community and stakeholder needs.

Experience

Work history, roles, and key accomplishments

Current

Facilitator (Digital Edge & Digital Skills Academy)

Current

Catch22

Oct 2022 - Present (3 years 11 months)

Directed nationwide delivery of digital learning programmes, guiding over 1000 learners to completion. Designed accessible learning assets and managed 22 digital community spaces, achieving a 100% participant recommendation rate.

Programme Delivery Content Design Stakeholder Engagement Data Driven QA Continuous Improvement Governance Compliance AI Driven Educational Solutions

Employability Coach

Catch22

Jun 2021 - Oct 2022 (1 year 4 months)

Provided performance coaching and group facilitation, achieving a 48% job placement rate against a 30% target. Presented program insights to 50+ DWP professionals, driving a 15% year-over-year increase in referrals.

Performance Coaching Data Insights Stakeholder Engagement Process Improvement Partnership Collaboration

Senior Key Accounts Advisor

Castle Water Southern

Jan 2017 - Jun 2020 (3 years 5 months)

Led a Salesforce integration project, optimizing case resolution times by 25% and reducing customer complaints by 18%. Managed a £1.2m client portfolio with a 90% retention rate.

Salesforce System Implementation Technical Onboarding Portfolio Management Strategic Project Management

General Manager

Stonegate

Jan 2006 - Jan 2017 (11 years)

Managed full operation P&L, controlling budgets, stock inventory, and overhead costs while maximizing profitability. Directed day-to-day operations and led cross-functional teams.

Financial Management Budget Management Operational Leadership team development Customer Engagement