Segun Ogunlade

I am a dedicated customer experience professional with over three years of experience in customer service, logistics operations, and community engagement. I focus on delivering excellent support and operational efficiency to meet organizational goals.

In my current role I engage with 30+ walk-in customers daily and handle 90+ inquiries weekly, maintaining a 95% satisfaction rate and resolving 82% of shipment issues within 24 hours. I ensure 100% compliance with service level agreements (SLA) while minimizing escalations.

I launched daily advertising campaigns that drove 15% growth and consistently achieved a 10% monthly conversion rate of walk-in customers to e-commerce customers. I also manage order and payment processing with high accuracy, reducing billing discrepancies and improving retention.

As a volunteer I oversaw logistics for outreach events serving 500+ beneficiaries and helped improve scholarship award accuracy by 60%. I bring hands-on crowd management, problem-solving, and a collaborative approach to operations and community programs.