Segun Ogunlade
@segunogunlade
I am a customer experience professional delivering efficient logistics and exceptional client support.
What I'm looking for
I am a dedicated customer experience professional with over three years of experience in customer service, logistics operations, and community engagement. I focus on delivering excellent support and operational efficiency to meet organizational goals.
In my current role I engage with 30+ walk-in customers daily and handle 90+ inquiries weekly, maintaining a 95% satisfaction rate and resolving 82% of shipment issues within 24 hours. I ensure 100% compliance with service level agreements (SLA) while minimizing escalations.
I launched daily advertising campaigns that drove 15% growth and consistently achieved a 10% monthly conversion rate of walk-in customers to e-commerce customers. I also manage order and payment processing with high accuracy, reducing billing discrepancies and improving retention.
As a volunteer I oversaw logistics for outreach events serving 500+ beneficiaries and helped improve scholarship award accuracy by 60%. I bring hands-on crowd management, problem-solving, and a collaborative approach to operations and community programs.
Experience
Work history, roles, and key accomplishments
Volunteer
Pistis Foundation
Nov 2020 - Dec 2024 (4 years 1 month)
Oversaw logistics and distribution for quarterly food outreach programs serving 500+ beneficiaries per event and led crowd control to reduce wait times and improve orderly participation. Managed applicant screening and evaluation that increased scholarship award accuracy by 60% and ensured 100% compliance with eligibility criteria.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Bachelor of Arts, Religious Studies
2016 - 2020
Grade: First Class
Graduated with First Class honors in Bachelor of Arts, Religious Studies from the University of Ibadan (2016–2020), demonstrating strong academic performance.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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