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Segun Ogunlade

@segunogunlade

I am a customer experience professional delivering efficient logistics and exceptional client support.

Nigeria
Message

What I'm looking for

I am seeking a customer-focused role in logistics or customer experience where I can improve operational efficiency, deliver outstanding service, drive growth, and support community-focused initiatives.

I am a dedicated customer experience professional with over three years of experience in customer service, logistics operations, and community engagement. I focus on delivering excellent support and operational efficiency to meet organizational goals.

In my current role I engage with 30+ walk-in customers daily and handle 90+ inquiries weekly, maintaining a 95% satisfaction rate and resolving 82% of shipment issues within 24 hours. I ensure 100% compliance with service level agreements (SLA) while minimizing escalations.

I launched daily advertising campaigns that drove 15% growth and consistently achieved a 10% monthly conversion rate of walk-in customers to e-commerce customers. I also manage order and payment processing with high accuracy, reducing billing discrepancies and improving retention.

As a volunteer I oversaw logistics for outreach events serving 500+ beneficiaries and helped improve scholarship award accuracy by 60%. I bring hands-on crowd management, problem-solving, and a collaborative approach to operations and community programs.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Ibadan logoUI

University of Ibadan

Bachelor of Arts, Religious Studies

2016 - 2020

Grade: First Class

Graduated with First Class honors in Bachelor of Arts, Religious Studies from the University of Ibadan (2016–2020), demonstrating strong academic performance.

Tech stack

Software and tools used professionally

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