Seerat Shafi

SS

Open to opportunities

Seerat Shafi

@seeratshafi

Operations support specialist optimizing e‑commerce workflows and reporting.

What I'm looking for

I seek a role in e‑commerce or operations where I can improve workflows, drive reporting insights, support onboarding, and grow within a fast‑paced, collaborative team.

I am an operations support specialist with hands‑on experience managing e‑commerce workflows, product catalog updates, order processing, and delivery coordination. I combine strong operational discipline with clear customer communication and dashboard proficiency.

At Snocart I managed daily order operations, onboarded stores, trained new hires, and produced daily to monthly Excel performance reports to drive operational improvements. I also handled customer support through in‑app chat and WhatsApp, ensuring timely issue resolution.

I have assisted social media efforts using Meta Business Suite, conducted competitor research, and produced content performance reports to inform improvements. I am familiar with Power BI, SQL, Google Analytics, and AI tools to support data analysis and marketing initiatives.

I hold an MCA and a BCA, completed projects in .NET MVC and VB with SQL Server, and earned certifications in Power BI, data analytics, and digital marketing. I am an adaptable problem solver focused on contributing to fast‑paced, growth‑driven teams.

Experience

Work history, roles, and key accomplishments

SN

Operations Support Specialist

Snocart

Mar 2025 - Nov 2025 (8 months)

Managed daily order processing, product catalog updates, onboarding of new stores, and coordinated delivery partners to improve fulfillment efficiency; produced Excel reports and trained new hires on operational workflows.

Order Processing Onboarding Customer Support Training

SN

Social Media Coordinator

Snocart

Mar 2025 - May 2025 (2 months)

Managed posting schedules and audience engagement via Meta Business Suite, conducted competitor research, and delivered weekly performance reports with content improvement recommendations.

Meta Business Suite Competitor Research Reporting Performance Optimization

BE

Sales & Customer Support

Babara Enterprises

Dec 2023 - Feb 2025 (1 year 2 months)

Supported sales operations, maintained customer purchase records, analyzed purchase patterns using Excel, and improved customer retention through consistent communication and follow-up.

Sales Support Customer Support Customer Retention Communication

Education

Degrees, certifications, and relevant coursework

IT

Islamic University of Science and Technology

Master of Computer Applications, Computer Applications

2021 - 2023

Completed a Master of Computer Applications program focused on application development and data-related projects including an appointment scheduling system using .NET MVC and SQL Server.

UK

University of Kashmir

Bachelor of Computer Applications, Computer Applications

2016 - 2019

Completed a Bachelor of Computer Applications with coursework and a project developing an online examination management system using VB and SQL.

Tech stack

Software and tools used professionally

Gmail

.NET

Google Analytics

WhatsApp

Google Sheets

SQL

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