Open to opportunities

DHruv Sain

@dhruvsain

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Detail-oriented administrative and operations professional with reporting expertise.

India

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What I'm looking for

I seek a role combining administrative efficiency, operational coordination, and executive support where I can improve data accuracy, streamline reporting, and collaborate across teams for measurable impact.

I am a detail-oriented administrative and operations professional with 5+ years managing reporting workflows, catalog operations, and executive support across e-commerce and corporate environments. I have built automated dashboards, performed GAP analysis on 10,000+ product listings, and maintained CRM and catalog accuracy to support data-driven decisions.

I excel at coordinating cross-functional teams, preparing structured documentation and SOPs, and streamlining workflows with custom Excel and Google Workspace solutions. I am seeking a role where I can combine administrative efficiency, operational coordination, and executive assistance to improve accuracy and operational outcomes.

Experience

Work history, roles, and key accomplishments

Remote Operations Analyst

FCSUS Pvt Ltd

Jul 2022 - Apr 2023 (9 months)

Supported leadership with accurate data and automated reporting dashboards, coordinated daily workflows across product, pricing, and automation teams, and led audit tasks to maintain catalog and CRM hygiene.

Dashboards Google Sheets Data Validation

E‑commerce Operations Freelancer

Freelancer (Upwork)

Nov 2016 - Jan 2022 (5 years 2 months)

Coordinated client e‑commerce operations including product listings, automated reporting templates, multi‑timezone scheduling, and maintained high accuracy in inventory and pricing data for multiple clients.

Amazon Seller Central EBay Seller Hub Excel Automation Google Workspace Inventory Management Client Communication

Category Manager

Softech Surya Pvt Ltd

Nov 2015 - Sep 2017 (1 year 10 months)

Prepared category and P&L reports, reconciliations, and vendor coordination to support data‑driven decisions; promoted from Sales Support Manager after improving CRM accuracy and reporting cadence.

Category Management P&L management Reconciliations Vendor Management CRM Management

Sales Support Manager

Softech Surya Pvt Ltd

Nov 2015 - Sep 2017 (1 year 10 months)

Managed sales calendars and administrative coordination, produced weekly/monthly sales reports and trackers, and maintained high accuracy in customer entries and performance logs to support sales managers.

Sales Reporting Calendar Management Administrative Support Meeting Coordination Communication

Door-to-Door Marketing Agent

Fresh IT Services

Sep 2014 - Nov 2015 (1 year 2 months)

Executed door‑to‑door customer outreach, handled documentation and service coordination, and supported customer communication to drive local engagement.

Customer Communications Documentation Field Sales Lead Generation Data Entry Presentation

Mobile Sales Executive

Wyncom Mobiles

Jan 2013 - Jan 2014 (1 year)

Managed in‑store customer support and product demonstrations, maintained inventory logs, and performed daily administrative tasks to support store operations.

Customer Support Product Demonstrations Sales Operations Communication