DHruv Sain
@dhruvsain
Detail-oriented administrative and operations professional with reporting expertise.
What I'm looking for
I am a detail-oriented administrative and operations professional with 5+ years managing reporting workflows, catalog operations, and executive support across e-commerce and corporate environments. I have built automated dashboards, performed GAP analysis on 10,000+ product listings, and maintained CRM and catalog accuracy to support data-driven decisions.
I excel at coordinating cross-functional teams, preparing structured documentation and SOPs, and streamlining workflows with custom Excel and Google Workspace solutions. I am seeking a role where I can combine administrative efficiency, operational coordination, and executive assistance to improve accuracy and operational outcomes.
Experience
Work history, roles, and key accomplishments
Remote Operations Analyst
FCSUS Pvt Ltd
Jul 2022 - Apr 2023 (9 months)
Supported leadership with accurate data and automated reporting dashboards, coordinated daily workflows across product, pricing, and automation teams, and led audit tasks to maintain catalog and CRM hygiene.
E‑commerce Operations Freelancer
Freelancer (Upwork)
Nov 2016 - Jan 2022 (5 years 2 months)
Coordinated client e‑commerce operations including product listings, automated reporting templates, multi‑timezone scheduling, and maintained high accuracy in inventory and pricing data for multiple clients.
Category Manager
Softech Surya Pvt Ltd
Nov 2015 - Sep 2017 (1 year 10 months)
Prepared category and P&L reports, reconciliations, and vendor coordination to support data‑driven decisions; promoted from Sales Support Manager after improving CRM accuracy and reporting cadence.
Sales Support Manager
Softech Surya Pvt Ltd
Nov 2015 - Sep 2017 (1 year 10 months)
Managed sales calendars and administrative coordination, produced weekly/monthly sales reports and trackers, and maintained high accuracy in customer entries and performance logs to support sales managers.
Door-to-Door Marketing Agent
Fresh IT Services
Sep 2014 - Nov 2015 (1 year 2 months)
Executed door‑to‑door customer outreach, handled documentation and service coordination, and supported customer communication to drive local engagement.
Mobile Sales Executive
Wyncom Mobiles
Jan 2013 - Jan 2014 (1 year)
Managed in‑store customer support and product demonstrations, maintained inventory logs, and performed daily administrative tasks to support store operations.
Education
Degrees, certifications, and relevant coursework
Ambedkar Institute of Technology
Diploma in Polytechnic Engineering, Polytechnic Engineering
2010 - 2013
Completed a Diploma in Polytechnic Engineering with coursework focused on practical technical skills and engineering fundamentals.
Central Board of Secondary Education (CBSE)
Class 10 (Secondary School Certificate), Secondary Education
Completed Class 10 (secondary education) under the CBSE curriculum.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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