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@sebbiouser

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Customer service specialist with expertise in tender management.

Morocco

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in project management and customer service.

I am a dedicated customer service specialist with extensive experience in managing tenders and customer relationships. My journey began with a solid educational foundation in languages and tourism, which has equipped me with the skills necessary to excel in diverse environments. Over the years, I have developed a keen interest in project management, particularly in the procurement sector.

Throughout my career, I have successfully managed tenders from selection to award, ensuring that all processes are meticulously followed. My roles at ORMCO B.V. and Microport Orthopedics B.V. have honed my abilities in customer service and order management, allowing me to handle complex customer requests efficiently. I pride myself on my time management skills and my ability to maintain a positive and authentic approach in all interactions.

Experience

Work history, roles, and key accomplishments

Tender Specialist / Customer Service Specialist

Ormco B.V.

Nov 2015 - Present (9 years 8 months)

Managed all aspects of tenders, from selection and proposal to award and ongoing follow-up for existing contracts and renewals. Created and maintained all pricelists, while also managing a portfolio of customers and their related requests.

Tender Management Customer Service Contract Negotiation Oracle Doubletrade

Order Management Specialist

Bausch and Lomb Ops B.V.

Jan 2015 - Present (10 years 6 months)

Managed a portfolio of customers by handling all customer service tasks related to the export of goods. Responsibilities included invoicing, pricing, and shipping.

Order Management Customer Service Export Operations Invoicing Pricing Shipping

Tender Specialist / Sr Sales Assistant

Microport Orthopedics B.V.

Aug 2010 - Present (14 years 11 months)

Managed all tenders from selection and proposal to award and follow-up on existing contracts and renewals. Created and maintained all pricelists, and handled customer portfolio requests.

Tender Management Sales Support Contract Management

Education

Degrees, certifications, and relevant coursework

Institute UNIVERIA

Higher National Diploma of Tourism, Tourism

Completed a Higher National Diploma in Tourism, gaining specialized knowledge in the tourism sector. Focused on developing skills essential for managing and operating within the tourism industry.

University Stendhal

Diploma in Higher education in foreign languages, Foreign Languages

Obtained a Diploma in Higher Education in Foreign Languages, focusing on linguistic proficiency and cultural understanding. Developed strong communication skills across multiple languages.

Lycée des Glières

Bachelor degree in Literature, Literature

Earned a Bachelor's degree in Literature, cultivating analytical and critical thinking skills through the study of various literary works. Developed strong written and verbal communication abilities.