Dora MCholf
@doramcholf
Dedicated customer service expert with strong problem-solving skills.
What I'm looking for
I am a dedicated and detail-oriented customer service expert with extensive experience in order management and live chat support. My professional journey has equipped me with the skills necessary to handle diverse client needs effectively, ensuring exceptional service delivery. I pride myself on my strong problem-solving abilities and communication skills, which have allowed me to build lasting relationships with customers.
Throughout my career, I have worked with leading companies such as Outsourcia and AFM UK, where I efficiently processed orders and provided excellent customer support via phone and email. My commitment to maintaining high customer satisfaction scores has consistently contributed to team success in meeting key performance indicators. I am now seeking to leverage my expertise in a challenging and rewarding role that allows me to continue delivering exceptional service.
Experience
Work history, roles, and key accomplishments
Chat Agent
Outsourcia/AFM UK
Jun 2023 - Jul 2023 (1 month)
Assisted UK-based clients with inquiries, complaints, and service requests through live chat, improving response times and contributing to team success.
Chat Agent
Outsourcia/AFM Canada
Feb 2023 - Jun 2023 (4 months)
Delivered real-time customer support through live chat, ensuring quick and effective issue resolution while maintaining high customer satisfaction scores.
Customer Service Advisor
Outsourcia/AFM UK
Apr 2022 - Feb 2023 (10 months)
Provided excellent customer support via phone and email, addressing inquiries and resolving issues promptly while building strong customer relationships.
Order Entry Specialist
Outsourcia/AFM UK
Dec 2021 - Apr 2022 (4 months)
Efficiently processed orders and ensured timely delivery for clients while maintaining data integrity. Proficient in using order entry systems and customer service tools.
Education
Degrees, certifications, and relevant coursework
Dora hasn't added their education
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Location
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Website
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