Hajar HADDAD
@hajarhaddad
I resolve customer and technical issues while coordinating field teams, deliveries, and telecom projects.
MoroccoWhat I'm looking for
I've supported customer service and logistics operations at Amazon, handling orders, returns, routing, shipping, payments, and delivery-related requests.
At Accytime, I coordinated telecom and electrical projects by leading field technicians, scheduling customer appointments, and monitoring technical installations. I also supported SFR technical service and retention programs through Webhelp (Concentrix+) and SITEL, resolving complex claims and Level 1 and Level 2 technical issues.
Across more than 15 years in multinational environments, I've combined customer complaint management, technical diagnostics, field-team coordination, and client logistics.
I'm certified in ERP and CRM/CMS tools, including Aramis (Oracle), and communicate in Arabic, French, and English.
Experience
Work history, roles, and key accomplishments
Traitement des demandes clients incluant commandes, retours, routage, expédition et paiements. Gestion des demandes des livreurs et coordination proactive avec les clients pour une logistique optimisée.
Coordinatrice Technique - Projets Télécom & Électricité
Accytime
Jan 2016 - Jan 2019 (3 years)
Pilotage des techniciens terrain pour le déploiement de projets télécoms. Prise de rendez-vous avec les clients, planification optimisée des interventions, supervision des installations électriques et suivi technique rigoureux.
Service Technique & Rétention - SFR
Webhelp (Concentrix+)
Jan 2013 - Jan 2016 (3 years)
Traitement des demandes complexes et résolution des réclamations clients. Diagnostic technique approfondi (Niveau 1 et Niveau 2), suivi technique et pilotage direct des techniciens terrain.
Service Technique & Rétention - SFR
SITEL (Client Logic)
Jan 2010 - Jan 2013 (3 years)
Gestion quotidienne des demandes clients et traitement des réclamations. Diagnostic technique de Niveau 1 puis évolution vers le Niveau 2, pilotage des techniciens sur le terrain et résolution des incidents techniques.
Conseillère Clientèle
ADM VALUE
Jan 2009 - Jan 2010 (1 year)
Prospection, qualification des prospects et identification des besoins. Gestion active de portefeuille clients et développement commercial.
Education
Degrees, certifications, and relevant coursework
IMEP KENITRA
Master, Communication
Master's degree in Communication with a focus on Neuro-Linguistic Programming.
Lycée Abderrahmane Nacer Kenitra
Baccalauréat, Economic Sciences
Baccalauréat in Economic Sciences.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
Skills
Interested in hiring Hajar?
You can contact Hajar and 90k+ other talented remote workers on Himalayas.
Message HajarGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
