Abir Kenana
@abirkenana
Bilingual administrative professional specializing in international logistics and client support.
What I'm looking for
I am a detail-oriented administrative professional with over one year of hands-on experience in international logistics, bilingual client support, and sales. I have managed end-to-end import processes, coordinated with international suppliers, and ensured accurate regulatory documentation for every shipment.
In customer-facing roles I handled inbound calls, provided after-sales support, and used negotiation techniques to drive applied sales while maintaining high service standards. I leverage strong communication skills in Arabic, English, and French alongside technical proficiency in Excel and AtlasCom.
I focus on streamlining processes, resolving complex dossier issues, and analyzing supplier purchase and sales trends to support operational improvements and timely deliveries.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Advisor
Xceed
Nov 2023 - Jan 2025 (1 year 2 months)
Managed inbound calls for existing and prospective clients, provided after-sales support and product recommendations, and applied sales negotiation techniques to resolve issues and drive satisfaction.
Import Assistant
Calliope
Jan 2022 - Dec 2023 (1 year 11 months)
Managed end-to-end import processes for 50+ monthly shipments, ensuring timely customs clearance and delivery and preparing 100% of regulatory import documents.
Education
Degrees, certifications, and relevant coursework
FSJES, Casablanca
Bachelor's in Management, Management
2019 - 2022
Completed a Bachelor's degree in Management with coursework focused on business administration and organizational practices.
Lycée Mohamed V
High School Diploma, Life Sciences
2018 - 2019
Obtained a High School Diploma in Life Sciences with foundational studies in biology and related sciences.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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