mehdi hafid

I am a multilingual customer service professional with 6+ years supporting high-volume service environments, fluent in French, English, and Arabic. I specialize in import/export documentation, shipment tracking, invoicing, and CRM system management.

Across roles in logistics and tech support, I resolved shipment issues, managed up to 60 inbound calls per day, and handled large volumes of chats and tickets while reducing case closure time. I coordinated with customs (Diwana) and internal teams to accelerate clearance and prevent delays.

I have hands-on experience with SAP, MS Office, ticketing systems, and CRM tools, and I maintain accurate records to enable proactive follow-ups and reporting. I consistently deliver clear communication, teamwork, and process improvements that enhance client satisfaction.

I hold a Master in Merchandising, Distribution and Logistics and a Professional License in Clothing Development from ESITH Casablanca, and I bring a practical, solutions-focused approach to operational workflows and customer experience.