Sebastian Perales
@sebastianperales
I deliver quality customer support across banking, healthcare, utilities, and technology.
United StatesWhat I'm looking for
I've supported customers for Mailchimp, Sunfire, Humana, TDECU Banking, Delmarva, ACE, Pepco Holdings, and veterans seeking claim appointments. I handle billing, account updates, program configuration, benefits, financial questions, utility outages, and appointment scheduling primarily by phone, chat, and email.
I'm focused on providing the best quality experience through strong work ethics, efficient service, and a fast-learning approach. I also represented Palo Alto College as a speech intern while recording and presenting campus topics.
Experience
Work history, roles, and key accomplishments
Speech Intern
Palo Alto College
Sep 2019 - Dec 2022 (3 years 3 months)
Recorded and visualized speech topics while representing the campus and focusing on the college's current objectives.
Education
Degrees, certifications, and relevant coursework
Palo Alto College
Associate of Arts, Criminal Justice
2019 - 2023
Pursued an Associate of Arts degree at Palo Alto College, with coursework from Fall 2019 to Spring 2023.
Somerset Academy Brooks
High School Diploma, General Studies
2014 - 2019
Earned a High School Diploma from Somerset Academy Brooks, completing studies from January 2014 to May 2019.
Availability
Location
United StatesAuthorized to work in
Job categories
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