@khadejawalkins
Customer service representative at Cambium Learning Group, supporting educators with purchases of learning materials and online resources.
United StatesAt Cambium Learning Group, I assist educators with purchasing physical materials and online resources. I support clients by phone, email, and live chat.
At Liberty Mutual Insurance, I handled inbound calls, resolved customer inquiries, and processed payments. At Revel Transit, I supported customers by phone and email, using Zendesk to guide callers through technical troubleshooting.
Work history, roles, and key accomplishments
Cambium Learning Group
Jul 2024 - Present (2 years 4 months)
Assisted educators with the purchase of physical materials and online resources. Provided client support via phone, email, and live chat, demonstrating professionalism and empathy in challenging situations.
Handled 75+ inbound calls per day, resolved customer inquiries, processed payments, and assisted customers with the online portal.
Revel Transit
Jun 2020 - Oct 2023 (3 years 4 months)
Answered 50+ inbound calls per day and provided customer support via phone and email using Zendesk. Guided callers through troubleshooting technical issues.
Joe Torre Safe at Home Foundation
Sep 2019 - Apr 2020 (7 months)
Provided peer leadership group facilitation to middle school and high school students at Hostos-Lincoln Academy. Assisted Art Therapist with group activities in a classroom setting.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Earned a high school diploma from Brooklyn Academy for Science and the Environment.
Software and tools used professionally
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