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Jocelyn Morrisette

@jocelynmorrisette

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Results-driven Product Design Manager with 16+ years of experience.

United States

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What I'm looking for

I am looking for a role that fosters innovation, encourages collaboration, and allows me to leverage AI in product design.

I am a results-driven Product Design Manager with over 16 years of experience leading global teams and delivering user-focused solutions. My passion lies in advocating for design thinking and fostering cross-functional collaboration, particularly in the realm of AI-powered UX innovation. I have a proven track record of elevating design teams and improving operational efficiencies, ensuring that user needs are balanced with business goals.

At Dell Technologies, I built and mentored a global design team of 26, implementing design strategies that enhanced product usability and engagement. My leadership in AI-driven UX initiatives has led to significant improvements in user experiences, including the successful redesign of Dell.com. I thrive in remote, globally distributed environments and am committed to creating seamless experiences that resonate with users while driving business success.

Experience

Work history, roles, and key accomplishments

Senior Manager, Product Design

Dell Technologies

Feb 2022 - Sep 2023 (1 year 7 months)

Led a global design team of 26, advocating for design's role within the organization and implementing strategies that enhanced product usability. Spearheaded AI-driven UX initiatives, integrating machine learning to personalize user experiences. Established mentorship programs and optimized workflows to increase productivity.

Product Design UX Strategy Team Leadership Agile Methodologies Design Operations Process Optimization Stakeholder Management Cross Functional Collaboration Mentorship

Senior User Experience Producer

Dell Technologies

Feb 2017 - Feb 2022 (5 years)

Implemented UX governance frameworks to standardize processes and improve collaboration. Managed the redesign of Dell’s enterprise buying experience, enhancing user engagement through AI-driven strategies and agile project management.

Product Strategy Agile Project Management User Engagement Cross Functional Collaboration Process Improvement Roadmap Development Team Management

Product Manager – Business Process and Technology Initiatives

Texas Mutual Insurance

Jun 2015 - Feb 2017 (1 year 8 months)

Designed and led a cross-functional team to implement a multi-million dollar grant program. Focused on process improvement and vendor management to enhance operational workflows and ensure successful product launches.

Product Management Process Improvement Vendor Management Cross Functional Team Management Stakeholder Engagement Workflows Team Leadership Strategic Planning Communication

IT Business Analyst

Texas Department of State Health Services

Mar 2015 - Jun 2015 (3 months)

Served as a liaison between the WIC business group and IT applications development, translating business requirements into functional specifications. Led the development of complex financial reports and improved time tracking procedures.

Business Analysis Functional Specifications Financial Reporting Process Improvement Requirements Gathering Project Management Data Analysis Communication

Product Manager – Technical Solutions

Windhaven Insurance

Feb 2014 - Jan 2015 (11 months)

Managed UX and IT projects to enhance policyholder experiences. Collaborated with design and engineering teams to improve transparency and streamline workflows, fostering customer trust and satisfaction.

Customer Experience Workflow Optimization Team Collaboration Process Improvement Stakeholder Management Communication Collaboration With Designers Trust

Product Manager – API Development and Business Analysis

Progressive Insurance

Feb 2009 - Feb 2014 (5 years)

Supported the Comparative Rating API within Progressive.com, translating regulatory rules into business requirements. Managed the product lifecycle and collaborated with development teams to enhance user experience.

API Development Business Analysis Product Lifecycle Management Regulatory Compliance User Experience Cross Functional Collaboration Data Analysis Technical Requirements Project Management Communication

Education

Degrees, certifications, and relevant coursework

University of Texas at Austin

Post Graduate Certificate, Artificial Intelligence and Machine Learning

2023 - 2025

Pursuing a Post Graduate Certificate in Artificial Intelligence and Machine Learning, focusing on advanced concepts and applications of AI and ML in various industries.

Elvtr

Certificate, Product Management

2023 - 2023

Completed a course in Product Management for AI and ML, focusing on integrating AI and ML into product management strategies and practices.

Scrum Alliance

ScrumMaster Certificate, Agile Project Management

2019 - 2019

Grade: ID: 000942220

Achieved ScrumMaster certification, demonstrating proficiency in Agile methodologies and the ability to lead Scrum teams effectively.

Cleveland State University

Bachelor of Business Administration, Marketing and Business Project Management

2008 - 2012

Completed a Bachelor of Business Administration with a focus on Marketing and Business Project Management, gaining foundational knowledge in business principles and project management methodologies.