Scott Neuberger

Built a remote client journey from inquiry through follow-up, creating forms, guides, and resources. Conducts virtual consultations and uses feedback to improve client experience.

Designed and facilitated presentations, educator resources, and program communications for varied audiences. Translated complex subject matter into clear learning experiences and coordinated schedules, presenters, and logistics.

Reviewed high-volume records, researched discrepancies, and resolved documentation issues using multiple systems. Created SOPs and workflow guidance for consistent processes.

Supported onboarding for new student employees, including forms, policy acknowledgments, and confidential records. Created checklists, job aids, and guidance to help employees complete requirements accurately.

Planned and delivered instruction, presentations, and assessments aligned to objectives and learner needs. Adjusted explanations and materials based on feedback and created practical learning resources.

Guided residents through policy-driven processes and documentation requirements. Reviewed materials, identified missing information, and coordinated status with stakeholders.

Managed over 50 commercial accounts, serving as primary contact for documentation and service issues. Explained complex policy information and coordinated follow-up across departments.

Trained team members and program participants on product knowledge, customer service, and issue resolution. Coordinated training groups, workshops, and community events.

Managed over 50 active client matters from intake to resolution, coordinating clients, attorneys, and insurers. Negotiated over 150 settlements and explained legal processes clearly.

Master of Science in Education in Secondary Social Science Education.

Master of Public Administration degree.

Grade: Cum Laude

Bachelor of Arts in History, graduated Cum Laude.