Open to opportunities

Rachel Salstrom

@rachelsalstrom

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Training and program coordinator improving onboarding, adoption, and operational efficiency.

United States

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What I'm looking for

I’m looking to coordinate and improve training programs that boost onboarding consistency, learner engagement, and system adoption. I want to partner cross-functionally, build SOPs, and use data to refine workflows and delivery.

I’m a training and program coordination professional with 13+ years of experience delivering onboarding, logistics, facilitation, and program execution. I’m known for managing competing priorities while keeping stakeholders aligned through communication, documentation, and workflow execution.

In my most recent role as a Training & Program Coordinator, I improved onboarding consistency by 30% and reduced support tickets by 25% through workflow redesign and standardized training processes. I also managed onboarding implementation logistics for 20+ annual staff transitions across departments and systems.

I bring a strong learning-operations mindset from 09/2012–06/2022, where I increased learner engagement and technology adoption by 45% by delivering structured training, coaching, and user enablement. I developed training materials and standardized delivery content to improve program consistency by 35%.

Across my career, I’ve built SOPs and training documentation that streamline workflows and strengthen operational consistency. I leverage Google Workspace, Microsoft 365, and virtual learning platforms to improve training consistency, adoption, and efficiency—so teams can execute smoothly and learners can succeed.

Experience

Work history, roles, and key accomplishments

Training & Program Coordinator

Birdville ISD

Jul 2022 - Oct 2025 (3 years 3 months)

Improved onboarding consistency by 30% and reduced support tickets by 25% through workflow redesign and standardized training processes. Managed onboarding and implementation logistics for 20+ annual hires and developed training guides and process documentation using Google Workspace and Microsoft 365.

Onboarding coordination Workflow Design Scheduling Resource Coordination SOP Development Google Workspace Microsoft 365

Training & Learning Specialist

Irving ISD

Sep 2012 - Jun 2022 (9 years 9 months)

Increased engagement and technology adoption by 45% through structured training delivery, coaching, and user enablement. Delivered in-person and virtual training sessions and used system data and usage metrics to improve program consistency and adoption outcomes.

Training Delivery Coaching User Enablement Curriculum Support Google Classroom Zoom Microsoft Teams

Training & Learning Specialist

Midland ISD

Sep 2012 - Jun 2022 (9 years 9 months)

Training Delivery Coaching User Enablement Curriculum Support Google Classroom Zoom Microsoft Teams

Training & Learning Specialist

Castleberry ISD

Sep 2012 - Jun 2022 (9 years 9 months)

Training Delivery Coaching User Enablement Curriculum Support Google Classroom Zoom Microsoft Teams

Operations & Systems Support

Internet AutoParts

Jan 2008 - Dec 2011 (3 years 11 months)

Improved employee readiness and task accuracy by 30% through hands-on onboarding and systems training in a high-volume environment. Developed SOPs and workflow documentation to reduce process inconsistencies and resolve operational bottlenecks through cross-team collaboration.

Onboarding Systems Training SOP Development Job Aids Workflow Documentation Process Improvement Operational Support Team Collaboration

Flight Attendant

ExpressJet Airlines

Mar 2005 - Jan 2008 (2 years 10 months)

Maintained 100% compliance with safety and operational procedures in fast-paced airline operations. Supported onboarding and peer training and responded to operational challenges while delivering consistent service and clear communication.

Safety Compliance Peer Training Onboarding & Support Customer Service Incident Response