Flora Enelamah

Analyzed and monitored security events across Intel's network infrastructure, ensuring swift identification and mitigation of potential threats. Collaborated with the security operations team to enhance incident response protocols, reducing mean time to detection (MTTD) by 15%.

Managed customer interactions using CRM software, ensuring accurate documentation of service requests and improving customer satisfaction by 20%. Handled billing inquiries, processed payments, and facilitated service charges, achieving 95% accuracy in billing and payments processing.

Delivered exceptional customer service by resolving inquiries and complaints, achieving first call resolution in 85% of cases. Supported the company's online and web-based services, assisting customers with account management and technical issues, resulting in a 25% reduction in escalations.

Provided direct patient care, including vital signs monitoring and mobility assistance, ensuring patient comfort and safety. Documented care activities in the system, ensuring accurate and up-to-date patient records for continuity of care.

Provided technical support for customers experiencing issues with products and services, achieving a 95% satisfaction rate. Resolved technical issues related to product downloads, helping to reduce customer complaints by 30%.

Completed a program focused on cybersecurity, gaining expertise in data and strategy relevant to the field. This education enhanced my understanding of modern cyber threats and defense mechanisms.

Underwent training to become a Certified Nursing Assistant, acquiring essential skills in patient care and support. This program provided a foundation in healthcare practices and patient safety.

Pursued a Bachelor of Arts in Philosophy, developing critical thinking, analytical, and communication skills. This academic background provided a strong foundation for problem-solving and ethical reasoning.