At Kemper, I own learning and enablement initiatives from needs identification through design, stakeholder alignment, launch, delivery, and continuous improvement. I translate complex systems and process changes into practical training, communications, job aids, and reinforcement tools for distributed audiences.
I've partnered with SMEs and business stakeholders to align onboarding, product, technical, and sales-skills learning with field needs and KPIs. My onboarding and virtual learning initiatives contributed to a 23% year-over-year improvement in employee retention.
I also build enterprise SharePoint resource experiences, shaping information architecture, navigation, content ownership, and point-of-need access to support field execution. I facilitate virtual and instructor-led sessions while managing concurrent projects, shifting priorities, deadlines, and stakeholder expectations.
Before Kemper, I led training-store and retail teams at T-Mobile and Sprint, guiding employees through product, technology, process, and organizational change. I turned around a struggling store by increasing customer acquisition 361% year over year and customer satisfaction 68% year over year.
