Sb Abir

I've supported U.S.-based customers remotely across Centerlight, Loadsmart, and Imprint, handling high-volume service interactions with care and accuracy.

At Centerlight, I resolve claims, policy, and eligibility inquiries while protecting sensitive medical and personal information. I verify member details, document cases accurately, route inbound calls, and coordinate with care managers so members receive appropriate PACE program benefits.

At Loadsmart, I tracked multiple loads, managed enterprise customer communication through Salesforce, used Alice to process orders and onboard shippers, and handled escalations involving payments, accidents, and insurance.

Earlier at Imprint, I managed customer calls, orders, returns, and escalations while partnering with production teams to deliver products according to customer specifications. I'm a quick learner looking for a customer-centric role where I can bring adaptable remote support experience.