I've supported US-based customers at Centerlight, Loadsmart, and Imprint across health insurance, logistics technology, and e-commerce. I resolve complex inquiries, manage escalations, and protect customer trust in high-volume remote environments.
At Loadsmart, I managed enterprise account needs for Coca-Cola and Walmart, tracking shipments in Salesforce and Alice, flagging risks early, and coordinating with carriers and drivers to minimize disruptions. At Centerlight, I handle claims, policy, and eligibility inquiries while creating SOPs and macros that improve consistency and reduce handling time.
I'm bilingual in English and Bengali, HIPAA-conscious, and focused on clear communication, accurate CRM records, proactive updates, and retention-focused customer support.
