Sazid Ali
@sazidali
I improve customer operations, loan conversions, compliance accuracy, and lifecycle support across financial services and automotive.
IndiaWhat I'm looking for
I've managed customer operations across Bajaj Finserv, HDFC Bank, MG Motors, Kia Motors, and Hyundai Motors, supporting customers from lead qualification through onboarding, financing, delivery, and post-sale resolution.
At Bajaj Finserv, I led a 12-member team handling 450 monthly personal-loan applications and INR 18M in monthly disbursals, achieving 108% team target attainment. I used CRM pipeline analysis to sustain a 24% lead-to-disbursal conversion rate, maintained 99.2% documentation accuracy, and coordinated customer updates within a 24-hour turnaround standard.
I'm focused on customer lifecycle support, CRM hygiene, SLA/TAT execution, audit compliance, complaint resolution, and cross-functional coordination that improves customer outcomes.
Experience
Work history, roles, and key accomplishments
Led a 12-member team managing 450 monthly loan applications and INR 18M in monthly disbursals, achieving 108% team target attainment. Governed e-KYC, document verification, and compliance checkpoints, maintaining 99.2% documentation accuracy.
Education
Degrees, certifications, and relevant coursework
NEFT University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree from NEFT University in 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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