At Property Finder (EMEA), I supported admins, decision makers, and real estate agents with account issues and platform inquiries. I helped partners create, publish, and edit listings, and investigated problems or escalated complex cases when needed.
As a freelance real estate broker, I closed 20 resale transactions and 70+ monthly rental deals across Nasr City, Mokattam, New Cairo, and Rehab City. I handled the process from sourcing properties and qualifying clients through viewings, negotiations, and closing.
At Teleperformance, I supported developers by email and in Microsoft Teams troubleshooting sessions, assisting with issues involving demo application development, Microsoft Sandbox, Azure, Visual Studio, and Power Apps. I also worked as a travel advisor and later handled after-travel complaints and escalations.
Earlier, at VOIS_, I worked in technical support and billing and customer care, including supporting junior agents and new hires as an SME/Floor Walker. I studied Accounting English at Helwan University and completed Teleperformance programs in training, quality assurance, and supervision.
