Huda Adel

Validated leads to ensure accuracy, reliability, and integrity. Evaluated call handling against quality standards and documented clear feedback for recurring service gaps.

Conducted comprehensive onboarding and training programs for new hires, covering industry best practices, company procedures, and compliance requirements. Provided continuous coaching and mentorship to agents, enhancing their sales techniques, negotiation skills, and client relationship management.

Conducted outbound calls to real estate agents and Realtors to introduce the brokerage and recruitment opportunities. Qualified potential recruits based on their experience, interests, and suitability for the brokerage.

Trained new hires and delivered onboarding programs covering industry practices, company processes, and compliance standards. Provided ongoing coaching to agents to strengthen sales techniques, negotiation skills, and client relations.

Delivered scripted presentations to clearly explain the company's services. Managed 400–500 outbound calls daily, generating qualified leads for the sales team.

Responded to customer inquiries and resolved issues through live chat and email support. Coordinated with international courier partners to ensure timely delivery of customer orders.

Supervised and supported a team of real estate agents, providing coaching on sales strategies, client relations, and negotiation techniques. Monitored KPIs and sales pipelines to ensure targets were consistently met or exceeded.

Delivered scripted presentations to effectively promote company services. Handled an average of 400-500 calls per day, generating qualified leads and maintaining detailed records.

Conducted outbound cold calls and follow-ups to promote and sell car insurance policies. Handled 100–200 calls per day, consistently generating qualified leads and driving sales.

Studied philosophy in the Faculty of Arts at Alexandria University from 2015 to 2020.