Sayeda Asifa
@sayedaasifa
I resolve complex customer issues and build lasting client relationships across voice, email, and chat.
IndiaWhat I'm looking for
At Team Vertex Cosmos Pvt. Ltd, I deliver customer support across voice, email, and chat, resolving complex queries, managing escalations, and maintaining strong customer relationships. I support account management, renewals, product information, retention opportunities, and SLA compliance while keeping accurate CRM records.
Previously, I trained new hires and employees at TeamLease Services Pvt. Ltd on process knowledge, communication, and customer service practices. I also supported end-to-end recruitment at People Logic Solutions, coordinating candidates, clients, interviews, and onboarding.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
Sayedaifa
Aug 2022 - Apr 2026 (3 years 8 months)
Delivered exceptional customer experiences by resolving complex queries, managing escalations, and building long-term client relationships. Maintained accurate records and coordinated with cross-functional teams to ensure timely resolution and SLA compliance.
Education
Degrees, certifications, and relevant coursework
Dharwad University
Bachelor's Degree, Economics
Completed a Bachelor's degree in Economics.
School or University
Diploma, Computer Science and Engineering
Earned a Diploma in Computer Science and Engineering.
Dharwad University
Master of Business Administration, Human Resources and Marketing
Pursued an MBA with a focus on HR and Marketing.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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