Nitin Kushwaha
@nitinkushwaha
Customer Success professional resolving SaaS support tickets and accelerating client product adoption.
IndiaWhat I'm looking for
I help TELUS Digital customers through email and live chat by managing support tickets end-to-end and keeping interactions closed on time. I troubleshoot account, billing, and technical issues using SOPs so clients can understand and navigate SaaS workflows.
I also handle escalations with clear, empathetic responses, maintain detailed CRM records for internal tracking, and coordinate across teams to keep SLA compliance and quick response times. Along the way, I focus on onboarding, requirement follow-ups, and long-term retention.
Experience
Work history, roles, and key accomplishments
Customer Success & Support Executive
TELUS Digital
Aug 2025 - May 2026 (9 months)
Managed and resolved complex international client queries through digital channels, ensuring timely closure of support tickets via email and live chat. Investigated and resolved account, billing, and technical software issues following standard operating procedures.
Education
Degrees, certifications, and relevant coursework
B.Tech in Computer Science Engineering
Bachelor of Technology, Computer Science Engineering
Grade: 7.1 CGPA
Provides a strong analytical and technical foundation for understanding and supporting SaaS products.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Nitin?
You can contact Nitin and 90k+ other talented remote workers on Himalayas.
Message NitinGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
