Sarthak User
@sarthakuser8
I improve customer outcomes through high-volume support, onboarding, retention, and revenue-focused account management.
IndiaWhat I'm looking for
At SG Associates, I manage 80–120 customer tickets per shift while maintaining 95%+ CSAT, collaborating with Product, Engineering, and QA to speed issue resolution by 25% and reduce post-release ticket volume by 20%.
I've also handled customer calls and live chat at Sensations India, identifying upsell opportunities and sharing recurring customer insights. My work includes digitizing 100+ records, processing accounts for 12+ clients, and automating financial reports to reduce errors and save time.
Experience
Work history, roles, and key accomplishments
Client Support Specialist - Team Leader
SG Associates Pvt. Ltd.
Jan 2024 - Present (2 years 7 months)
Managed 80-120 customer tickets per shift via email and CRM, consistently meeting SLA targets and maintaining 95%+ CSAT. Handled app store reviews, replicated and escalated technical issues, and collaborated with Product, Engineering, and QA teams to improve support processes.
Education
Degrees, certifications, and relevant coursework
Delhi University
Bachelor of Commerce, Commerce
2019 - 2022
Grade: CGPA: 8.2
Pursued a Bachelor of Commerce degree, achieving a CGPA of 8.2.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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