Prateek Raj
@prateekraj1
Experienced customer success associate with a focus on client satisfaction.
IndiaWhat I'm looking for
I am a dedicated Customer Success Associate with a proven track record in enhancing client satisfaction and retention. My experience at Tech Mahindra allowed me to lead customer success initiatives, where I managed CRM data to provide timely and actionable insights. I implemented streamlined communication and project management tools that boosted team productivity by 15%, ensuring that our clients received the best possible support.
Previously, as an Associate Consultant at One Destiny Technologies, I planned and executed tailored customer plans that aligned with client priorities. My ability to address complex issues with rational, client-centered solutions significantly reduced support escalations and helped maintain and expand client relationships. My journey began as a Business Development Associate at BYJUS, where I honed my skills in client communication and collaboration with cross-functional teams.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
Tech Mahindra
Apr 2023 - Feb 2024 (10 months)
Led customer success initiatives, enhancing client satisfaction and retention. Managed and maintained CRM data, ensuring timely, accurate, and actionable insights.
Associate Consultant, Customer Operations
One Destiny Technologies
Feb 2021 - Jul 2022 (1 year 5 months)
Planned and executed tailored customer plans aligned with client priorities and deadlines. Addressed complex issues with rational, client-centered solutions, reducing support escalations.
Business Development Associate
Byjus
Aug 2020 - Jan 2021 (5 months)
Managed end-to-end client communication, ensuring positive client experiences. Collaborated with cross-functional teams for seamless contract execution.
Education
Degrees, certifications, and relevant coursework
IEC UNIVERSITY
Bachelor of Science, Science
2015 - 2018
Completed a Bachelor of Science degree, gaining foundational knowledge in the chosen field. Developed analytical and problem-solving skills through coursework and practical applications.
R.JJ.C.B.D SCHOOL
High School Diploma, General Studies
2012 - 2014
Obtained a High School Diploma, completing secondary education requirements. Focused on core subjects and developed essential academic skills.
ST. XAVIER'S HIGHER SECONDARY SCHOOL
Higher Secondary School Certificate, General Studies
2007 - 2012
Completed higher secondary education, building a strong academic foundation. Engaged in various subjects to prepare for further studies.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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