Saviour Otu
@saviourotu
Customer-focused banking professional with 4+ years in customer service and foreign operations.
What I'm looking for
I am a detail-oriented, self-motivated banking professional with over four years of customer service and operations experience. I hold a B.Sc. in Business Management and completed NYSC in Nigeria, bringing a strong foundation in business processes and compliance.
In my current role as Trade Officer, Foreign Operations at Union Bank, I manage outbound money transfer reconciliations, regulatory verification, and FX sales to treasury, ensuring accurate transaction processing and compliance.
I have prior experience as a Priority Desk Officer in Corporate Banking, handling corporate onboarding, account creation and mandate verification, and as Assistant Supervisor, Customer Relations at a garment services firm where I improved customer satisfaction and sales through targeted strategies.
I pursue continuous professional development with certifications in customer relationship management, time management, emotional intelligence, HR foundations, and banking assessments. I value coachability, strong work ethics, and working with organizations that prioritize functionality and green design.
Experience
Work history, roles, and key accomplishments
Trade Officer, Foreign Operations
Union Bank Plc
Mar 2025 - Present (9 months)
Manage outbound foreign transfers and settlements, reconcile MTO reports (Western Union, MoneyGram, RIA), verify mandates per CBN policy, and ensure accurate processing of foreign currency transactions.
Priority Desk Officer
Union Bank Plc
Feb 2025 - Feb 2025 (0 months)
Handled corporate client onboarding and modifications on Union360, processed indemnities and limit increases, and managed account creation, mandates and signatory changes to ensure seamless corporate account operations.
Asst. Supervisor, Customer Relations
Garment Care Limited
Sep 2024 - Sep 2024 (0 months)
Supervised customer relations and dispatch operations, improved customer satisfaction to 83.5%, and drove cross-selling initiatives that increased sales by over 20%.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps
Certificate, National Service
2021 - 2021
Participated in the mandatory national service program (NYSC) in Nigeria in 2021.
University of Calabar
Bachelor of Science, Business Management
Completed a Bachelor of Science in Business Management at the University of Calabar, Calabar, Nigeria.
Availability
Location
Authorized to work in
Job categories
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