Open to opportunities

Chinagorom Sunday

@chinagoromsunday

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Experienced trade finance consultant and customer service leader delivering results in high-pressure operations.

Nigeria

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What I'm looking for

I am seeking roles in trade finance or customer service where I can apply compliance expertise, client-relationship skills and operations leadership within a collaborative, growth-oriented organization.

I am an experienced and versatile professional with over seven years of expertise across trade finance consultancy, customer care management, logistics operations, and human resource administration. I deliver compliance-driven solutions and strong client support in high-pressure environments.

In my current role I advise clients on trade finance solutions, facilitate import and export transactions, ensure compliance with international trade regulations, conduct market research, and develop and deliver presentations to stakeholders. At Access Bank I resolved customer disputes, managed account documentation and supported branch sales and service teams while supervising the CBN cash count exercise for the zone.

I also have administrative experience preparing reports, managing office operations and supervising contractors at petroleum and energy depots, and I focus on streamlining processes, building teams, and developing practical, results-oriented approaches to client and operational challenges.

Experience

Work history, roles, and key accomplishments

Current

Trade Finance Consultant

Current

Euro Exim Bank

Mar 2024 - Present (1 year 6 months)

Advised clients on trade finance solutions and facilitated import/export transactions while ensuring compliance with international trade regulations. Managed client relationships and collaborated with internal teams to streamline trade finance processes.

Trade Finance Import Export Documentation Compliance Client Relationship Management Market Research Documentation

Customer Service Officer

Access Bank PLC

Jul 2016 - Jun 2023 (6 years 11 months)

Resolved customer disputes, processed account openings/closures, and supported branch sales and service teams to improve customer satisfaction. Managed ATM, e-banking, and cheque book services and supervised CBN cash count exercises for the zone.

Customer Service Account Management Cross Selling Dispute Resolution

Human Resource/Administrative Assistant

Nigerian National Petroleum Corporation

Feb 2013 - Feb 2014 (1 year)

Prepared internal/external memos, managed office supplies and filing systems, and produced monthly and quarterly staff reports for depot operations. Assisted in organizing JCC meetings and supervised contractors for fumigation, transportation, and security.

Office Administration Reporting Contractor Management Meeting Coordination

Administrative Assistant

Rubbymarsh Energy

Nov 2011 - Feb 2012 (3 months)

Managed confidential information and coordinated organizational programs to streamline operations and support staff scheduling. Coordinated medical schedules and maintained secure record-keeping.

Scheduling Process Improvement Communication