Savana Coldwell
@savanacoldwell
I investigate fraud alerts and reconcile financial records accurately at high volume.
United StatesWhat I'm looking for
I've investigated 100+ financial accounts and fraud alerts daily at Velera, using Falcon and card systems while supporting cardholders, documenting cases, and escalating issues appropriately. I maintained a 98% average QA score over three years, including multiple months of 100% evaluations.
I've also cleared a years-long bookkeeping backlog at Ligouri Insurance, handling AP/AR, payments, QuickBooks entries, bank reconciliations, deposits, and discrepancy research. I enjoy bringing consistency to financial workflows and have trained more than 20 employees on systems, procedures, and daily operations.
Experience
Work history, roles, and key accomplishments
Email Customer Service Representative
CDS Global
Jan 2026 - Feb 2026 (1 month)
Provided email and chat support for account, registration, and donation-related questions while maintaining accurate documentation. Researched account issues and followed established procedures to deliver timely, accurate responses.
Fraud Detection Analyst (Rep 3)
Velera
Jan 2022 - Jun 2025 (3 years 5 months)
Reviewed 100+ financial accounts and fraud alerts daily using multiple fraud and card systems, including Falcon, while handling incoming cardholder calls. Investigated account activity and discrepancies, managed queues, and supported representatives with complex cases.
Barista/Cashier
Twisted Bean Coffee Company
Feb 2021 - Jan 2022 (11 months)
Processed cash and card transactions accurately while managing multiple customer orders in a high-volume environment. Followed established procedures and trained new employees on register operations and customer service.
Bookkeeper
Ligouri Insurance
Aug 2017 - Dec 2020 (3 years 4 months)
Managed bookkeeping responsibilities, cleared a years-long backlog of financial records, and established consistent routines. Processed payments, reconciled bank accounts, prepared deposits, and supported AP/AR activities.
Education
Degrees, certifications, and relevant coursework
Des Moines Area Community College
Coursework, Liberal Arts
Completed liberal arts coursework at Des Moines Area Community College.
Lincoln High School
High School Diploma, General Studies
Earned a high school diploma from Lincoln High School in Des Moines, IA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Skills
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