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Saurav Singh

@sauravsingh8

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Process Developer at Genpact managing 2,500+ B2B customer accounts and payment activities.

India

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What I'm looking for

I’m looking to join a result-oriented, highly motivated team where I can prove my skills, learn, and grow while enhancing my career opportunities across functions.

At Genpact, I maintained a portfolio of 2,500+ B2B customer accounts and tracked payment activities to keep records of outstanding invoices and balances accurate and up to date.

I monitored accounts receivable, followed up on overdue invoices, and investigated billing or payment disputes with internal teams. I also prepared daily dashboards to analyze process improvements.

At Radius Global Solutions, I audited chats, shared feedback, and maintained a quality tracker to evaluate team performance and improvement areas.

At Astra Business Services, I created daily reports on order value and product department contributions. Earlier, at iQor India Services, I collected on past-due accounts, negotiated repayment plans, and maintained compliance with fair debt practices and regulatory guidelines.

Experience

Work history, roles, and key accomplishments

Process Developer

Genpact

Sep 2022 - Jan 2025 (2 years 4 months)

Managed a portfolio of 2500+ B2B customer accounts, tracked payment activities, and monitored accounts receivable balances. Initiated collection activities, resolved billing disputes, and prepared daily dashboards to analyze process improvements.

Collections B2B Accounts Receivable Customer Relationship Management Dashboarding Process Improvement

Senior Associate

Radius Global Solutions

Jan 2022 - Aug 2022 (7 months)

Assisted operations team by auditing chats and providing feedback to ensure best customer experience. Maintained quality tracker to evaluate team performance and worked on improvement areas.

Quality Assurance Audit Feedback Team Performance Customer Experience

Senior Production Leader

Astra Business Services

Oct 2020 - Oct 2021 (1 year)

Resolved customer service issues using company processes and policies, and provided updates to customers. Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Customer Service Problem Solving Team Productivity Operational Best Practices Reporting

Senior Agent

iQor India Services

Feb 2019 - Feb 2020 (1 year)

Persistently reached out to customers with extremely past due accounts to recover lost revenue. Negotiated repayment plans, managed delinquency cycle, and maintained compliance with fair debt practices and regulatory guidelines.

Collections Negotiation Delinquency Management Compliance Skip tracing