Open to opportunities

Ishita Bajpai

@ishitabajpai

Finance and customer service professional specializing in collections, commission processing, and revenue operations using SAP and Salesforce.

India

Message

What I'm looking for

I’m looking to bring value to a dynamic organization like Adobe, where innovation, excellence, and collaboration are at the core. I want to drive process improvement, customer impact, and digital transformation while maintaining compliance and accuracy.

I’m a detail-oriented Finance and Customer Service Professional with over 2 years of experience in commission processing, compliance auditing, customer lifecycle management, and financial operations. I focus on accurate revenue recognition and dependable support in deadline-driven environments.

At Genpact, I transitioned through internal IJP to the Order to Cash (O2C) – Collections team, where I managed portal-based customers, ensured accurate invoice uploads and account updates, and handled payment processing aligned with financial controls. I coordinated with Cash Applications for payment allocation and reconciliation, monitored outstanding balances and past dues, and resolved billing and payment discrepancies through cross-functional collaboration.

I’ve consistently improved operational outcomes through quality checks and automation—reducing financial processing errors by 15%, accelerating fund disbursement turnaround by 20%, and maintaining 99% audit accuracy. I also built knowledge base materials that improved task onboarding by 30%.

Before that, as a Customer Executive at iEnergizer, I supported 50+ customers daily via chat, phone, and email using Salesforce to update case notes and manage billing-related inquiries. I developed reusable service templates and SOPs, improving team handling time by 18% and helping raise first-call resolution by 15%—all while sustaining strong customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Process Associate

Current

Genpact Limited

Sep 2025 - Present (10 months)

Transitioned via internal IJP to the Order to Cash (O2C) – Collections team, managing portal-based customers and invoice uploads. Processed credit card/billing transactions, coordinated payment allocation/reconciliation, and handled collections compliance for US B2B accounts.

Order To Cash Collections credit card processing Invoice Uploads Customer Payment Allocation Reconciliations AR Records Payment Reminders

ProcessAssociate

Genpact Limited

Feb 2024 - Sep 2025 (1 year 7 months)

Processed commissions calculations and payments per SLAs and compliance requirements, ensuring invoice downstream accuracy aligned to SAP ECC/CC-style systems. Performed quality checks (15% reduction in errors), improved fund disbursement turnaround (20%), maintained 99% audit accuracy, and built knowledge base materials that improved onboarding by 30%.

Payments Processing SLA Workflow Automation Disbursal Accuracy Excel reporting & Compliance Sales Ops Legal

Customer Executive

iEnergizer Limited

Mar 2023 - Feb 2024 (11 months)

Provided frontline customer support to 50+ customers daily via chat, phone, and email for a leading international client, achieving 95% customer satisfaction. Used Salesforce to manage case notes/escalations and billing-related inquiries, and improved support efficiency with reusable templates/SOPs (18% faster handling) and better issue troubleshooting (15% improved first-call resolution).