Priti Thapa
@pritithapa
Assistant Manager focused on B2B collections, process improvements, and stakeholder coordination.
IndiaWhat I'm looking for
I’m an Assistant Manager at Genpact where I manage B2B collections for past due invoices using calls, chats, and emails. I also handle invalid deductions by ensuring accurate resolution and maintaining clear communication with stakeholders.
I’ve supported operational transition from North America to Genpact India by preparing SOPs and KT plans. I establish and review customer credit limits, contribute to order management reviews, and analyze aging reports to minimize bad debts and support order-to-cash accuracy.
I bring strong customer handling, critical thinking, and time management to improve cash flow, enhance DSO, and reconcile accounts. I work with tools and ERPs including Oracle R12, SAP, MS Excel, and systems like P47, Vista, S4 Hana, Getpaid, Worldlinx, and AppEnhancer, while supervising team members to ensure process adherence and resolve queries.
Experience
Work history, roles, and key accomplishments
Managed B2B collections for past-due invoices through calls, chats, and emails. Established and reviewed customer credit limits and supported collections using aging reports to minimize bad debts.
Processed client utility bill payments and monthly mortgage loan payments using payment systems and maintained production reporting. Audited payments and assisted team members with queries to ensure accurate processing.
Senior Executive
iEnergizer
Jul 2018 - Jan 2022 (3 years 6 months)
Provided customer support for collections by verifying information, offering payment options, and ensuring correct documentation. Performed calls in the absence of supervisors and handled FDCPA-related responsibilities.
Education
Degrees, certifications, and relevant coursework
Nagaland University
Bachelor of Commerce (B.Com), Commerce
Earned a B.Com from Nagaland University in 2016.
Higher Secondary Level (HSSLC)
HSSLC, Higher Secondary Education
Completed HSSLC in 2013.
High School Level (HSLC)
HSLC, Secondary Education
Completed HSLC in 2009.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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