Simran Joshi
@simranjoshi
I’m a Technical Support and SQL-focused application support professional who resolves production issues and optimizes database performance.
IndiaWhat I'm looking for
I’m a detail-oriented IT professional with 4+ years of experience in applications support and SQL-based production issue resolution. I’m proficient in query optimization, performance tuning, data validation, troubleshooting, and root cause analysis in high-availability environments, handling live incidents while keeping data accuracy and integrity strong.
In my current role as a Technical Support Engineer at BookitDigitalTechnologiesPrivateLimited, I deliver end-user and technical support for the Kitaboo e-learning platform, achieving a 95% SLA compliance rate. I also validate and optimize DML queries, test API endpoints using Postman, and support LTI integrations with systems like Google Classroom, Canvas, and Moodle to ensure seamless platform functionality.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Bookit Digital Technologies Private Limited
Nov 2024 - Present (1 year 7 months)
Delivered end-user and technical support for the Kitaboo e-learning platform, achieving a 95% SLA compliance rate. Troubleshot and validated SQL-driven fixes, tested API endpoints with Postman, and configured LTI integrations (Google Classroom, Canvas, Moodle) to maintain seamless LMS connectivity.
Application Support Engineer
Nucsoft Ltd
Feb 2022 - Nov 2024 (2 years 9 months)
Provided production application support for Kotak General Insurance across client-side applications and portals, ensuring timely incident resolution within SLA/TAT using ticketing tools. Performed SQL (Oracle) data validation and DML-based troubleshooting, collaborated on defect resolution and enhancements, and conducted server monitoring and cleanup to maintain stability.
Education
Degrees, certifications, and relevant coursework
B.K. Birla College of Arts, Commerce and Science
Bachelor of Science in Information Technology, Information Technology
2017 - 2020
Completed a Bachelor of Science in Information Technology (BSc.IT) from 2017 to 2020 at B.K. Birla College of Arts, Commerce and Science.
Saraswati Vidyalaya
HSC
2015 - 2017
Completed the HSC at Saraswati Vidyalaya from 2015 to 2017.
New Ideal School
SSC
2005 - 2015
Completed the SSC at New Ideal School from 2005 to 2015.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Interested in hiring Simran?
You can contact Simran and 90k+ other talented remote workers on Himalayas.
Message SimranFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
