Saurabh Chhajed

Led cross-functional operations, taking ownership of key business areas including finance, marketing, HR, and customer success. Drove strategic growth by shaping and implementing the company's vision, aligning short-term actions with long-term goals to scale the business effectively. Proactively solved problems across departments, providing hands-on support and quick decision-making while adapting

Managed and aligned product development, service delivery, project management, and support functions to ensure operational excellence and client satisfaction. Built scalable frameworks and standard operating procedures (SOPs) for efficient execution of both product rollouts and IT services engagements. Coordinated closely with sales, technology, finance, and customer teams to align business object

Optimized operational efficiency by overseeing and streamlining day-to-day business operations, ensuring alignment across product, engineering, customer success, and go-to-market teams. Built and refined scalable systems, workflows, and KPIs to support growth, retention, and recurring revenue in a fast-paced SaaS environment. Collaborated closely with executives to translate strategy into executio

Defined and executed the product vision, roadmap, and go-to-market plans, aligning with business goals and customer needs across multiple product lines. Hired, mentored, and managed high-performing product managers, UX designers, and cross-functional teams to drive innovation and delivery excellence. Leveraged market research, customer feedback, and usage analytics to guide product decisions, resu

Led customer success, support, and onboarding teams to ensure users realized maximum value from the product and achieved their desired outcomes. Designed and optimized the end-to-end customer experience, from onboarding to renewal, with a strong focus on retention and satisfaction. Acted as the voice of the customer across the organization, influencing product development, marketing, and sales wit

Created and maintained detailed product roadmaps aligned with business goals, user needs, and market trends to guide development and feature prioritization. Worked closely with engineering, design, marketing, and customer success teams to deliver high-impact features on time and within scope. Gathered insights through user interviews, data analytics, and competitive analysis to inform product stra

Managed the full project lifecycle from planning to delivery, ensuring alignment with product goals, timelines, and resource constraints. Facilitated collaboration between product, engineering, design, and QA teams to keep projects on track and resolve roadblocks promptly. Tracked project milestones, budgets, and dependencies using tools like Jira, proactively identifying risks and implementing mi

Managed end-to-end delivery of client projects, overseeing both frontend and backend development for responsive websites and mobile applications. Supervised a team of developers and designers, providing technical direction, code reviews, and mentorship to ensure high-quality output. Acted as the main point of contact for clients, gathering requirements and ensuring timely updates and deliveries.

Designed and developed responsive, user-friendly websites using HTML, CSS, JavaScript, WordPress, and Joomla. Integrated front-end interfaces with back-end systems and third-party APIs to enable dynamic content and interactive features. Regularly updated and optimized websites for speed, SEO, and cross-browser compatibility to ensure high performance.

Completed a Bachelor of Engineering in Computer Science. Gained foundational knowledge in computer science principles and practices.