Saurabh Bhatia
@saurabhbhatia
I lead enterprise SaaS customer success, retention, value realization, and executive relationships.
IndiaWhat I'm looking for
I'm leading Customer Success at Icertis India, where I craft retention and growth strategies, improve NPS, minimize churn, and drive upsell and cross-sell opportunities.
Previously, as Director of Customer Success at Oracle India, I strengthened customer relationships, led strategic planning for retention and satisfaction, mentored Customer Success Managers, and partnered with sales, marketing, and product development to create a seamless customer journey.
My earlier work at Oracle, Xerox Business Services, and Infosys BPM spans contract operations, service delivery, process optimization, SLA management, financial management, and process improvement.
I'm focused on translating customer feedback into business decisions, building trusted executive relationships, and helping teams deliver measurable value through data-driven customer success strategies.
Experience
Work history, roles, and key accomplishments
Crafting strategies to enhance customer retention, boost satisfaction (NPS), minimize churn, and drive upsell/cross-sell. Serving as the voice of the customer and leading a team of Customer Success Managers.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Management Bangalore
Executive General Management Program, General Management
2017 - 2018
Completed Executive General Management Program, enhancing leadership skills. Cultivated a global perspective, ready for impactful decision-making.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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