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Jyotsana Sharma

@jyotsanasharma

Message

I scale global SaaS customer success, retention, expansion, and revenue operations.

India

Message

At MoEngage, I lead strategy, planning, and operational governance for a $100M+ ARR global customer portfolio across the US, EMEA, and APAC. I partner with executive leadership to improve retention and expansion, raising Net Revenue Retention by 15% and team productivity by 20% through lifecycle redesign, health scoring, adoption measurement, and revenue visibility.

I've built and transformed Customer Success, Professional Services, and revenue operations across MoEngage, Netcore Cloud, AppsFlyer, and Branch. My work has delivered 60% upsell growth, 97%+ renewal rates, churn reduction, enterprise expansion, and global operating frameworks for predictable revenue growth.

Experience

Work history, roles, and key accomplishments

Cloud Business Head / AVP

Netcore Cloud

May 2023 - Jan 2024 (8 months)

Led strategic initiatives that increased annual revenue by 10% through targeted enterprise programs. Expanded global market share by 15% through enterprise relationship development and account expansion strategies.

Revenue Growth Enterprise Sales Strategic Partnerships Pricing Strategy CPQ Sales Efficiency Demand Generation

Senior Customer Success Manager

AppsFlyer

Oct 2019 - May 2023 (3 years 7 months)

Managed a $6M+ ARR enterprise portfolio across 40+ global customers. Delivered 60% upsell growth and maintained 97%+ renewal rates with less than 3% churn.

Customer Success Upselling Renewal Management Strategic Advisory Pre Sales Onboarding Adoption Protect360

Customer Success Manager

Branch Metrics

Aug 2018 - Sep 2019 (1 year 1 month)

Managed $2M ARR across 35+ APAC enterprise customers. Partnered with Product and Sales teams to influence feature prioritization and product roadmap.

Customer Success Account Management Product Roadmap Customer Insights Case Studies

Head – Customer Success (Pan-India)

MoEngage Inc.

Dec 2015 - Aug 2018 (2 years 8 months)

Led national Customer Success organization and drove 50%+ revenue growth through expansion and retention initiatives. Improved key customer metrics including +10% DAU growth and 90%+ renewal rates.

Customer Success Leadership Revenue Growth Retention Expansions Automation Knowledge Base

Business Development Manager

LogiNext Solutions

May 2015 - Nov 2015 (6 months)

Led enterprise sales cycles and identified new growth opportunities through market analysis and customer discovery. Conducted competitive and big-data-driven market analysis to inform go-to-market strategy.

Enterprise Sales Market Analysis Customer Discovery Competitive Analysis Go To Market Strategy