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Anusha S

@anusha7411

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I resolve enterprise end-user issues across Windows, Microsoft 365, Active Directory, Citrix, and VDI.

India

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What I'm looking for

I'm seeking a full-time IT Support, Service Desk, Help Desk, or Technical Support role where I can resolve end-user issues across Windows, Microsoft 365, Active Directory, Citrix, VMware/VDI, and enterprise support tools.

I've provided cross-regional IT support for Goldman Sachs through TeamLease Digital, resolving desktop, Microsoft 365, Active Directory, Citrix, VMware/VDI, network, and remote-access issues for global end-users. I supported users through telephone, email, and chat while managing ServiceNow tickets and deploying software through SCCM.

I progressed into IT Helpdesk at Sutherland Global Services through an Internal Job Posting based on strong technical aptitude, after supporting healthcare transaction-processing operations. I'm currently available for full-time IT Support, Service Desk, Help Desk, or Technical Support roles.

Experience

Work history, roles, and key accomplishments

Senior IT Analyst

TeamLease Digital

Jun 2022 - Oct 2022 (4 months)

Provided cross-regional technical support and desktop troubleshooting for global end-users across EMEA, Hong Kong, China, India, US, and UK. Supported Microsoft 365 applications, Active Directory, Citrix, VMware/VDI, SCCM, and ServiceNow ticketing.