Anusha S
@anusha7411
IT Support professional seeking Service Desk, Helpdesk, Technical Support, Desktop Support opportunities. Experienced in global end-user support.
IndiaWhat I'm looking for
IT Support professional with experience supporting global enterprise users across Windows, Microsoft 365, Active Directory, ServiceNow, Citrix, SCCM, and VMware/VDI environments. Skilled in troubleshooting hardware, software, connectivity, remote access, and account-related issues. Experienced in providing technical support through phone, email, and chat. Seeking IT Support, Service Desk, Helpdesk, Technical Support, or Desktop Support opportunities.
Experience
Work history, roles, and key accomplishments
Senior IT Analyst
TeamLease Digital
Jun 2022 - Oct 2022 (4 months)
Provided cross-regional technical support and desktop troubleshooting for global end-users across EMEA, Hong Kong, China, India, US, and UK. Supported Microsoft 365 applications, Active Directory, Citrix, VMware/VDI, SCCM, and ServiceNow ticketing.
Provided IT helpdesk support to global users across US and UK time zones via phone, email and chat. Troubleshot Windows, Microsoft 365, Active Directory, account lockouts, password issues and remote connectivity. Assisted users with access and general technical issues while providing timely resolution and maintaining service quality.
Handled healthcare transaction processing and back-office operations, including email workflows, practitioner records, and transaction batches. Communicated with clients and internal teams to process transactions accurately and within required timelines.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Master of Computer Applications, Computer Applications
2010 - 2015
Grade: 61.73%
Pursued Master of Computer Applications (MCA) from Indira Gandhi National Open University, achieving 61.73%.
Gulbarga University
Bachelor of Computer Applications, Computer Applications
2007 - 2010
Grade: 67.73%
Completed Bachelor of Computer Applications (BCA) from Gulbarga University, achieving 67.73%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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